Responds to incoming calls, self-service requests, and inquiries from internal users, providing first-level remote support for hardware, software, and network concerns.
Accurately diagnoses, documents, and tracks end-user requests, ensuring all contact and incident information is properly entered into the IT Service Desk system.
Resolves routine issues in accordance with established service level agreements, escalating complex problems to higher-level technical support when needed.
Delivers basic desktop support and end-user training to promote better understanding and efficient system use.
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .