Cascade Asset Management Company (“Cascade”) is proud to protect and grow capital in service of Bill Gates and the Gates Foundation Trust in support of their mission-related and philanthropic activities. Mr. Gates and the Foundation Trust are committed to creating a world where every person has the opportunity to live a healthy, productive life.
Located in the Seattle area, Cascade applies its fundamental, long-horizon investment approach across asset classes and geographies, primarily through direct investing, as well as through a select group of funds and segregated accounts. Cascade offers the unique blend of being part of a team that manages a multi-billion-dollar portfolio while also working with professionals in a culture that values intellectual curiosity, collaboration, and respect.
Team Description
The Technology Service Desk is responsible for providing high-quality technical support to our internal clients. We are a small and nimble team, and this role will have the opportunity to work on a variety of key technology systems and devices. We pride ourselves on providing a high standard of support to ensure our users can do their jobs efficiently and effectively.
Position Description
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. The ideal candidate will have a proven track record supporting complex technology environments, a passion for customer service, and the initiative to drive process improvements. Demonstrated excellence in organization and time management, a willingness to go above and beyond, and a positive, enthusiastic approach are essential to success at our organization.
Team members are expected to provide exceptional support to end users across a range of technologies, including Microsoft 365, Windows 11, iOS, A/V systems, and identity access management systems. This role involves balancing daily service requests with various projects, enabling our clients to leverage technology to its fullest potential.