Service Coordinator

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

Position Overview

The Service Coordinator plays a critical role in supporting day-to-day maintenance operations by managing communication between licensees, service providers, and internal facility management teams. This position ensures all service requests for equipment maintenance and repairs are processed efficiently through our CMMS platform, from initial intake to work completion.

The ideal candidate is customer-focused, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. This role requires strong organizational and communication skills, as well as the ability to resolve service issues quickly and professionally.

Work from home position that must be located on the West Coast (OR, WA or CA).

Key Responsibilities

Service Coordination & Work Order Management

• Receive, document, and manage incoming maintenance requests from licensees through the CMMS system.
• Assign and dispatch service providers to licensee locations, ensuring accurate details and expectations are communicated.
• Monitor the status of open work orders, escalating overdue or high-priority requests to the appropriate team members.
• Track progress of dispatched work to ensure timely completion, service quality, and accurate documentation
• Verify that all service information, communications, and outcomes are properly logged within the system.

Communication & Support

• Serve as the first point of contact for licensees and vendors regarding maintenance updates and troubleshooting needs.
• Provide basic technical support and troubleshooting guidance for food and beverage service equipment before dispatching service providers.
• Maintain professional and proactive communication with all stakeholders via phone, email, and CMMS updates.
• Collaborate with management team to address escalated service concerns or specialized maintenance events.

Reporting & Continuous Improvement

• Review daily and weekly service reports to identify aging work orders, performance trends, and resolution timelines.
• Support the implementation of process improvements that enhance service delivery and client satisfaction.
• Provide feedback on vendor performance, communication efficiency, and customer experience to leadership.
• Contribute to data collection and reporting efforts by maintaining accurate, up-to-date service

Operational Excellence & Program Support

• Support the Facilities Management team in maintaining consistency and compliance across all licensee locations.
• Partner with internal stakeholders to ensure service events align with client expectations and contract standards.
• Assist in vendor onboarding and communication, ensuring all service providers understand program requirements.
• Participate in ongoing training and process updates to enhance knowledge of CMMS tools, maintenance workflows, and service protocols.

Qualifications and Requirements

• High school diploma required; associate degree or equivalent experience in Facilities Management, Business Administration, or related field preferred)
• 2+ years of experience in service coordination, customer support, or facilities management preferred.
• Experience using CMMS or work order management systems to process and track service requests (Salesforce a plus).
• Strong verbal and written communication skills, with a focus on professionalism and clarity.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and general computer applications.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong attention to detail and ability to identify and resolve service issues proactively.
• Positive, team-oriented attitude with a commitment to exceptional customer service.

COMPENSATION AND BENEFITS

Pursuant to local law, Colliers is disclosing the following information:
Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match.

Bonus

There is not a bonus structure established for this position.

Salary Range

$50,000-57,000 annually.

Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against based on race, color, religion, sex (including pregnancy), or national origin, genetics, disability, veteran status or any other characteristic protected by law.

“Applications will be accepted on an ongoing basis.”

#LI-JL1

#REMOTE

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.