Dealership:
L0336 Land Rover Mission Viejo
Land Rover Mission Viejo
Service BDC Administrator/Customer Service Representative
Land Rover Mission Viejo is looking for an energetic, customer-focused Service BDC Administrator / Customer Service Representative to join our award-winning dealership. If you excel in communication, enjoy helping people, and thrive in a fast-paced environment, this is the opportunity for you.
What You Will Do
- Serve as the first point of contact for service customers—via phone, text, email, and online inquiries
- Schedule service appointments and manage the dealership’s service drive calendar
- Provide exceptional customer care by answering questions, offering updates, and ensuring a smooth service experience
- Perform outbound calls for follow-ups, appointment reminders, and maintenance campaigns
- Support the service team with administrative tasks, data entry, and customer communication tracking
- Maintain a high level of product and service knowledge to represent the Land Rover brand professionally
What We Are Looking For
- Previous dealership BDC, call center, or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and a positive, professional demeanor
- Ability to multitask and stay organized in a high-volume environment
- Comfortable with computer systems, CRM tools, and scheduling software
- Team-oriented mindset with a proactive approach to problem-solving
We offer the best-in-class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The Hourly Pay Range for this position is $22.00 - $25.00.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.