About You

We are currently looking for a account management focused Service Account Representative located in Auckland , New Zealand.

In this role, you will contribute to the growth of the Otis lift and escalator service business, with a focus on successful contract management of some national accounts, and selling our value add products within the portfolio.

You will be part of a close knit professional team of Account Managers in regions around the country, with a strong daily connections, a network of camaraderie and constant support.

Professional, engaging customer relationships are key to success in this role. You are excited about proactively maintaining face-to-face contact with Otis Customers for growth outcomes and are experienced in contract compliance, and managing the day to day activity of large portfolios. Your interpersonal skills and professionalism will shine, especially with the colleague to colleague relationships needed to support excellent superior customer experiences.

You understand that a true business partner deeply understands the clients assets, condition and budget cycle, and you thrive in collating and presenting complex technical information to assist lifecycle budgeting. Your selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, will meet the OTIS standards and customer requirements.

Permanent/Full-Time role
Reports to National Sales Manager – Service Solutions

What We Offer

Competitive base salary, car allowance, and quarterly paid Service Sales incentive
Access to funded study schemes such as our industry-leading Employee Scholarship Program
A culture that encourages innovative ideas and appreciates our talent is the key to our success.

As a Service Account Representative, your key responsibilities are to

Achieve Service sales targets for the portfolio – unit and revenue – growth.
Achieve Service sales targets for transactional, value add products for safety, passenger experience and lift reliability.
Provide daily, professional, value-based account management to a portfolio of national accounts.
Proactively maintain regular face-to-face contact with Otis Customers within the portfolio, occasionally requiring travel around the motu.
Provide timely, accurate forecasts and reports to management and ensure the service portfolio has reduced exposure to out-of-tenure agreements.
Proactively engage with our new installation customers to achieve 100% warranty conversions, and with prospective customers to expand the portfolio unit count and revenue base.
Organise, prepare, and deliver customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
Act as a facilitator between Otis Customers and the Otis Operations team, assisting with developing, implementing and communicating solutions to customers.
Support the wider business requirements by identifying, actively introducing, and collaborating for capital renewal and Modernisation sales success within the portfolio.

What you will need to be successful

Have a minimum of 5 years’ experience in Frontline Sales or Key Account Management.
Those working in Sales within the Building or facilities industry are encouraged to apply.
Hold a valid driver's license.
It will be an added advantage if you have experience working in or closely with the elevator industry.
Have strong business acumen, be results-driven and demonstrate a good understanding of service selling.
Be able to manage multiple accounts, be customer-focused, and anticipate client needs.
You’re a self-starter and enjoy working independently.
You like to understand how things work and embrace new learning to pass on technical information reliably to Customers.
Good knowledge of using technology, able to quickly learn bespoke data management systems, including mobile applications (Word, Excel, Email, Internet), and use technology to analyse data and trends.
Excellent verbal communication skills and accurate, professional written skills.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms