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Job Category
Enterprise Technology & InfrastructureJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Salesforce Industries CDX team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively, iteratively, and strategically with our design, engineering, writing, research, and product partners to bring these designs to life.
Great, tell me more!
You look at information architecture to make sure the narrative flow and structure of the design is logical and intuitive for users to follow.
The experiences you create use simple language to reduce product complexity. You write the words, decide where they go, and how to deliver them inside our apps to help customers achieve their goals with Salesforce.
Hand-in-hand with research and design, you work iteratively at the start of the product development cycle. Along the way, you'll gain experience gathering feedback, presenting to stakeholders, peers, and leaders about your work.
Note :- Please include your portfolio in your application
Required experience/skills:
Previous experience working closely with product designers, or as part of a UX team
Excellent in-app writing and editing skills
Eye for design and information architecture
Ability to meet tight deadlines and communicate effectively with senior leadership
Ability to adhere to styles and processes
Ability to learn new technologies quickly
Focus on quality and details
Strong team player
Customer advocate
Essential Skills
6-8 years managing complex content projects across multiple content portfolios as a content designer
2-4 years developing and implementing content strategy
Strong collaboration skills to partner with stakeholders to identify key customer scenarios and prioritize content
Proven ability to write across a spectrum of content types— UI text, onboarding, etc
Experience in successfully partnering with SMEs to obtain, clarify, and validate content
Strong customer focus with experience writing for engineering audiences
Ability to meet tight deadlines with multiple deliverables
Ability to adapt and make progress while dealing with ambiguity
Great people and communication skills
Focus on quality and details
Ability to learn new technologies and tools quickly
Excellent problem solver
Potential content includes:
UI text and in-app user assistance
User flows and designs
Online help and guides
How-to and onboarding video
You will:
Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team
Be a leader and contribute to overall Content Experience direction and priorities
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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