Senior Workplace Operations Specialist

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Workplace Operations Specialist in San Francisco, CA.  

The Workplace Operations Specialist is a dynamic and essential role responsible for the day-to-day operational excellence of our multi-site environment, specifically supporting our Mountain View and San Francisco offices. The ideal candidate is a proactive problem-solver with a strong blend of office management skills, technical aptitude, and exceptional communication abilities. This role requires frequent travel (2-3 days per week) between our two main locations, and occasional driving to both in a single day, to ensure seamless operations.

In this role, you will

• Perform scheduled preventative maintenance (PM) on basic building systems (e.g., fluid levels, air filters) and conduct regular facilities walkthroughs and daily inspections.
• Execute minor, non-specialized repairs across the office, including hanging whiteboards, setting up furniture, simple plumbing fixes (unclogging drains), replacing light bulbs, and troubleshooting basic electrical issues before escalating to specialists.
• Maintain accurate records of all maintenance work, vendor service reports, and safety inspection checklists.
• Coordinate the scheduling and site access for all service vendors (Janitorial, HVAC/MEP, plumbing, electrical) ensuring strict adherence to safety protocols and the defined scope of work.
• Conduct regular quality control inspections of the janitorial service to ensure all spaces are maintained to the highest standards, communicating deficiencies and tracking corrective actions.
• Manage employee facility requests submitted via the ticketing system. You will triage, categorize, assign, and track tickets to resolution, ensuring timely communication and high levels of employee satisfaction.
• Oversee the general appearance and functionality of the office, managing office supply inventory, coordinating internal moves/desk setups, and assisting with access control (key/badge management).
• Be available to respond to facility-related emergencies at all hours (including after-hours and weekends, as needed) to coordinate vendor response and mitigate issues until specialized help arrives.
• Provide on-the-ground support for internal events (e.g., town halls, team celebrations) by assisting with room configuration and basic furniture setup.
• Act as a liaison for the corporate dining program, performing daily meal counts, gathering employee feedback on food quality, and coordinating with the food service vendor to ensure service standards are met.

Required Qualifications

• Experience: 3+ years of experience in an office management, facilities coordinator, or workplace operations role.
• Familiarity with a ticketing system (such as Jira Help Desk) for tracking and resolving customer service requests.
• Must possess a valid driver's license and reliable transportation for frequent travel between Mountain View and San Francisco locations.
• Exceptional written and verbal communication skills, with proven ability to interact professionally with employees, vendors, and executive leadership. Must demonstrate high-level professionalism, discretion, and responsiveness when handling sensitive and urgent executive-level facility requests.
• A self-starter who can anticipate operational needs, quickly troubleshoot issues, and manage multiple priorities simultaneously with minimal supervision.
• Ability to lift up to 30 pounds, bend, stoop, and stand for extended periods, perform the physical aspects of the lite technician duties, and safely climb and work from ladders, including fixed roof access ladders.

 Desirable Qualifications

• Basic knowledge of OSHA standards and safety practices, including the use of PPE (Personal Protective Equipment) and executing a Lockout/Tagout procedure for simple tasks.
• Experience processing invoices, reconciling purchase orders, and providing input for monthly facilities accruals.
• Foundational understanding of project organization, including the ability to manage timelines, coordinate resources, and provide effective stakeholder communication for small operational projects.

The base hourly wage range for this position is $36.00-$55.00 per hour.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

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