Senior Vice President, Strategic Process Improvement at Transcarent

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

The Senior Vice President of Strategic Process Improvement drives performance excellence across Clinical Delivery, leading initiatives that improve quality, experience, and financial outcomes. This role establishes and oversees the annual Performance Improvement Plan for Product Operations and Continuous Quality Improvement (CQI), ensuring alignment with organizational goals for delivery, accuracy, and operational effectiveness.

As a senior leader, the SVP will design and execute a comprehensive team and talent strategy to deliver on key operational and programmatic initiatives that enhance patient experience. Partnering closely with the Chief Clinical Officer and cross-functional executives, this leader will advance enterprise-wide initiatives that strengthen clinical performance and support sustainable growth.

Role and Responsibilities

Lead, develop and execute annual process improvement plan and continuous projects which optimize care delivery to company strategy. Collaborate with clinical leaders to identify, assess and prioritize upstream and downstream impacts
Enhance financial performance with a focus on initiatives that improve overall cost of delivery and increase in year revenue.
Track, report and ensure delivery is consistent with established metrics, KPI’S, and performance guarantees.
Expand repository of clinical case studies. Resource, source and produce areas of clinical outcome results and value drivers
Lead team of project and product focused experts using best practice methodologies such as Six Sigma and lean process design. Oversee budget allocation (hours, scope, roadmap) to meet project business requirements
Centralize, consolidate, manage, and assess effectiveness of business and technology vendor resources
Cultivate and maintain positive relationships with internal and external key stakeholders at all organizational levels.
Implement change management, training, and communications of initiatives across internal and external business units.

Skill Requirements/Preferences

10+ years business experience
10+ years in process improvement
Certified Project Management.
Six Sigma, lean process design or similar experience preferred
Understanding of project management concepts and tools
Demonstrated leadership of cross-functional teams including strong coaching, motivational and interpersonal skills are required with an emphasis on service, team, and individual improvement
Ability to articulate requirements clearly (ie, to technology team)
Strong presentation, written and verbal communication skills

As a remote position, the salary range for this role is:

$240,000—$270,000 USD

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.