Senior Technical Program Manager

The Problems You'll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Technical Program Manager, you’ll work to: 

• Serve as the program lead for strategic technology initiatives across business units including GTM Ops, Finance, Sales, Delivery and Procurement
• Manage end-to-end program execution, from scoping and requirements gathering to implementation and post-launch support
• Partner with cross-functional stakeholders—including Engineering, IT, Business Operations, Security, and Compliance—to deliver scalable systems architecture and integrated processes
• Lead governance, prioritization, and capacity planning processes for Business Systems roadmap
• Orchestrate cross-functional projects involving the optimization and integration of enterprise applications such as Salesforce (CRM), Finance systems etc
• Define and track key program metrics, proactively identify risks, and maintain ongoing stakeholder communication
• Translate business needs into detailed requirements and technical solutions, ensuring alignment between teams and delivery timelines
• Champion best-in-class tooling, automation, and documentation for processes spanning q, Lead-to-Customer , Quote-to-cash, Case /Knowledge Management and Customer onboarding
• Provide mentorship and thought leadership to junior SA and Engineers on the team

The Team You'll Work With

We are seeking a highly driven and experienced Lead Technical Program Manager (TPM) to oversee large-scale programs and cross-functional initiatives within our Business Systems team. In this leadership role, you will be responsible for aligning enterprise systems and technology platforms with key business strategies across Operations, Finance, HR, Legal, Sales, Delivery and other corporate functions. You will drive both the strategic planning and technical execution of complex initiatives while ensuring operational efficiency and scalable growth.

About You

• 7+ years of experience in program management, with a minimum of 3 years in a lead or senior TPM role working with enterprise systems
• Deep understanding of core business processes such as Lead-to-Customer , Quote-to-cash, Case /Knowledge Management and Customer onboarding
• Familiarity of AI/ML technologies and their applications in enterprise automation (e.g., LLMs, NLP, OCR, intelligent agents)
• Proven ability to manage complex cross-functional programs with multiple dependencies and stakeholders
• Strong understanding of SaaS, cloud-based tools and enterprise IT infrastructure
• Track record of delivering scalable, integrated solutions that drive operational efficiency
• Excellent communication, stakeholder management, and organizational skills
• Experience with Agile/Scrum, SDLC, and change management methodologies
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; MBA or PMP is a plus

Preferred Qualifications:

• Experience in a high-growth, fast-paced technology company
• Experience implementing or supporting systems like Salesforce, Workato, Zoura, Conga, or similar tools
• Experience integrating AI-driven tools such as OpenAI APIs, Google Vertex AI, Azure AI, or internal MLOps platforms within business systems
• Familiarity with security, compliance, and audit processes 
• Strong analytical, problem-solving, and decision-making abilities

What You’ll Gain:

• Opportunity to lead enterprise-defining programs at the intersection of technology and business operations
• Autonomy to drive impact across teams and influence strategic decision-making
• Exposure to C-level and departmental leadership across the enterprise
• A collaborative, inclusive culture that values continuous learning and innovation

At Carta, you’re not just an employee. You’re a builder who is creating  infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross functionally  to challenge the status quo; working towards a common goal of creating more owners in the private markets.