The Opportunity
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Position Responsibilities:
Underwriting & Case Management
- Oversee all aspects of the underwriting process, ensuring alignment with company philosophy, standards, and risk appetite.
- Review and underwrite complex medical and financial cases within and beyond approval authority, with escalation to higher authority when required.
- Provide expert consultation and co-signature support for junior underwriters on complex or unusual cases.
- Ensure consistent and competitive underwriting decisions without compromising mortality assumptions or company policies.
- Conduct AML checks and liaise with AML officers for flagged cases.
Team Supervision & Development
- Supervise and mentor Underwriter Trainees and Levels 1–3, providing guidance, feedback, and co-signature support.
- Deliver technical training to underwriters and distributors on underwriting principles, processes, and product knowledge.
- Lead monthly case discussions to identify process improvements and share best practices.
Operational Excellence
- Monitor and manage pending cases, ensuring timely reassessment and communication with agents.
- Respond to walk-in, email, and phone inquiries with professionalism and customer-centricity.
- Ensure accurate handling of returned checks and policy updates.
Stakeholder Engagement
- Build and maintain effective relationships with internal departments, agents, and external partners.
- Contribute to company initiatives by providing underwriting expertise and delivering presentations.
- Participate in seminars, industry events, and regulatory discussions to represent the underwriting function.
Project & Process Improvement
- Act as a subject matter expert in cross-functional projects, contributing to design, implementation, and delivery.
- Identify workflow and system issues, proposing and implementing solutions to enhance efficiency and accuracy.
- Ensure appeals and business decisions are appropriately routed and resolved.
Required Qualifications:
- Bachelor’s degree in Medical Science, Nursing, or equivalent.
- Certifications in LOMA, ALU are advantageous.
- 3-5 years of underwriting experience with proven leadership in supervising teams.
- Demonstrated success in achieving high agreement ratings in case reviews.
Preferred Qualifications:
- Strong analytical, decision-making, and problem-solving skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in English (verbal and written) and computer applications (Word, Excel, PowerPoint).
- Deep understanding of insurance products, underwriting principles, reinsurance, and medical terminology.
- Ability to manage time and resources effectively under pressure.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
In Office