Senior Solutions Delivery Lead

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is looking for problem solvers and fixers; those “swiss army knife” players that can help us untangle the complexities of a rapidly scaling global organization. As a member of the Enterprise Solutions Delivery team you’ll support Toast’s effort to move into this space in a way that delivers the most value to our customers while allowing us to scale. As Toast expands into this market, you’ll take a leadership role in conversations helping to pull together the mix of business, operations, and technical voices we need to reach scalable solutions for our customers, serving as a mediator and council for the different teams involved. This is an incredible opportunity for someone who wants to drive impact through operational excellence.

The Senior Solutions Delivery Lead is a highly skilled Individual Contributor (IC) who owns the most complex, ambiguous programs in the portfolio. Your mandate stretches beyond just mastering execution on one to two deals; you’ll be designing solutions that prevent future problems and coaching peers to elevate the entire function's performance.

About this Roll (responsibilities)

This role requires advanced expertise in execution, focusing on standardization, coaching, and strategic influence:

• Lead Program Management & Velocity: You own and execute the most ambiguous and complex programs in the portfolio. You actively coach and mentor other team members on best practices for efficient timeline management and governance.
• Strategically Mitigate Risk: You lead the resolution for the highest-stakes contractual and delivery issues. You design repeatable strategies for managing non-standard contract terms and influence stakeholders to proactively prevent systemic risk.
• Champion Cross-Functional Alignment: You are the trusted champion for organizational efficiency. You actively influence and define standards for how partner teams collaborate with SD, ensuring smoother handoffs and reducing overall organizational friction.
• Design Process & Scalability: You design, own, and champion the implementation of new playbooks and standard operating procedures that scale the SD function. You formally lead the training and change management for these new processes across the organization.
• Influence through Executive Communication: You serve as a key strategic resource, translating complex execution challenges into clear, confident recommendations for senior leadership and VPs. Your communication skills are used to influence high-stakes, multi-million dollar decisions.
• Solve Systemic Problems: You are accountable for identifying and solving systemic problems that impact the wider organization, not just your deals. You demonstrate unwavering ownership and actively mentor peers in navigating organizational ambiguity.

Do you have the right ingredients? (Requirements)

• 7+ years of progressive experience in program management, operations, consulting, or highly complex delivery roles.
• Proven ability to design, implement, and govern scalable business processes across multiple teams.
• Demonstrated experience translating complex contractual terms and technical gaps into clear, non-technical business risk.
• Exceptional executive presence and experience presenting complex project status and recommendations to VP-level stakeholders.
• A track record of mentoring or coaching peers and leading cross-functional initiatives.