Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys Cloud – Core Platform API Service Team
Senior Software Engineer
At Genesys, we’re building one of the most advanced cloud-based Customer Experience (CX) platforms in the world. Genesys Cloud was designed from the ground up for the cloud and now handles millions of interactions and billions of API requests every day. Behind that scale is a foundation of hundreds of microservices deployed across global environments, supported by a world-class CI/CD pipeline.
The Platform API Service Team builds and maintains a set of business-critical, high-throughput microservices at the core of Genesys Cloud. Our systems are fundamental to the entire platform and focused on reliability, scale, and performance to ensure the platform runs seamlessly for both customers and the internal teams who build on it.
What This Role Is
You will design, build, and maintain the core APIs and services that power Genesys Cloud. This role is centered on scalability, fault tolerance, and distributed systems design. You’ll work on services that must be always-on, self-healing, and performant at massive scale. Expect to spend your time deep in Java, async programming, and AWS native technologies such as DynamoDB, Redis, and S3, while also leveraging tools like Kafka and others when they’re the best fit for the problem.
You will also collaborate closely with other engineering teams across Genesys - reviewing designs, offering architectural guidance, and helping ensure that features built by partner teams integrate cleanly and cohesively into the platform.
What This Role Isn’t
This role doesn’t have a significant focus on front-end or UI development. You won’t (primarily) be building web pages or dashboards; you’ll be engineering the platform infrastructure that makes every other service possible. The focus is on backend APIs, resilient architectures, and high availability systems, with minor focus on presentation layers.
What You’ll Bring
You’re a backend engineer who thrives on solving complex problems in distributed systems. You understand how to design for scale, resilience, and maintainability, and you take pride in writing clean, performant, and testable code. You enjoy collaborating across teams, helping others design and implement services that align with platform standards and customer needs. You’re comfortable balancing technical rigor with pragmatic delivery, and you care deeply about creating a consistent, reliable experience for both end users and internal engineering teams.
What You’ll Do
Minimum Requirements
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$113,100.00 - $210,100.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.