About TalkTalk 

TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable` base.  Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.  

"TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” 

Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience.  This is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers. 

Role Purpose 

Are you passionate about making brands shine online? As our Senior Social Media & PR Manager, you’ll be the creative spark behind TalkTalk’s digital presence - crafting stories, building buzz, and making sure everyone’s talking about us (for all the right reasons!). You’ll shape how we show up on social and in the media, driving awareness and getting people excited about what we do. 
 

Main Responsibilities 

• Dream up and deliver bold, creative social media and PR campaigns and content that get people talking and sharing. 

• Creating a social media platform strategy with clear content pillars to drive positive perceptions of TalkTalk, deliver engagement and build positive relationships with customers, both current and future 

• Be the voice of TalkTalk across digital channels—posting, sharing, and engaging with our community in real time – overseeing the creation of socially native content drive reach and engagement organically, without the need for big media or production budgets  

• Build relationships with journalists, influencers, and online communities to amplify our story and keep us top of mind. 

• Keep your finger on the pulse—spotting trends, jumping on opportunities, and making sure we’re always ahead of the curve and aligned to our commercial goals. 

• Measure what matters—track campaign performance, celebrate wins, and learn from every post. 

• Develop a community management strategy to drive positive engagements both within and outside our own social channels, bringing our brand personality and tone of voice to life 

• Collaborate with brilliant colleagues across our marketing, digital, and product teams to make sure our message is loud, clear, and consistent. 

• Be ready to handle the unexpected—whether it’s a viral moment or a tricky issue, you’ll help us respond with confidence and personality, working closely with the Communications & Stakeholder Engagement team to do so. 

Knowledge, Skills & Experience 
 

Knowledge: 

• Deep understanding of digital and social media platforms, tools, and trends and how to use them in a consumer environment.  

• Strong grasp of PR, media relations, and digital storytelling. 

• Awareness of the UK telecoms or tech sector is a definite bonus. 
   

Skills: 

• Creative flair and a knack for creating and writing punchy, engaging content. 

• Strategic thinking—able to turn big ideas into action. 

• Confident communicator, both online and in person. 

• Great at building relationships and working with different teams. 

• Calm under pressure and quick to adapt. 
   

Experience: 

• 7+ years in social media and PR roles, ideally with a consumer brand or agency. 

• Proven track record of running successful digital campaigns that drive buzz and engagement. 

• Experience working with cross-functional teams. 
   

Behaviours / Values Fit: 

• Positive, proactive, and always up for a challenge. 

• Customer-obsessed, with a passion for making things better. 

• Collaborative, inclusive, and ready to bring fresh ideas to the table. 
   

Additional Information 

Some out-of-hours work may pop up (think: live events, trending moments). 
Occasional travel for events or media opportunities.