Senior Site Director

As a Site General Manager (Sr Site Director), you will develop and lead a strong work culture for all team members through overall leadership of a large scale Distribution Center consisting of 30-50 executives. You will focus on speed in service of Target online and in-store guests and drives fiscal responsibility for the Distribution Center. You will lead in a balanced manner to drive both operational performance along with talent management, engagement, and development at a total distribution level. You will establish and maintain open communication with internal and external guests and suppliers. You will maintain and communicate a total supply chain focus with an emphasis on leading implementation of key initiatives and corporate priorities with a sense of urgency. Furthermore, you will champion belonging in the work force. In addition, you will be responsible for the following:  

• Safety and Accident Prevention: Sets a clear expectation that the safety and well-being of each and every team member is our top priority. Leads with the understanding that all incidents are preventable. Drives safety awareness and education across all levels. Enables team to be responsible and accountable for safety and well-being. Ensures safe work behaviors are taught and used at all times and are enforced. Instills team pride in maintaining housekeeping and orderliness. Performs behavioral observations to ensure safe techniques are being followed. Active participant in safety meetings and major incident reviews.  

• Speed to Guest: Manages the freight flow in and out of the Distribution Center and to the stores to maximize speed, accuracy and to drive gross margin. Identifies, recommends and implements system and operational changes to enhance the flow of merchandise. Focuses improvement efforts to reducing processing cycle times. Ensures short and long term staffing models are in place to meet budgetary and productivity goals.  

• Budget Performance: Leads the execution of payroll, expense and capital budgets. Leads and drives development of plans to meet or exceed Distribution Center fiduciary goals. Readily takes action to adjust for changes in freight volume, density and freight flow. Recognizes and identifies gaps in performance relative to other DC’s to drive additional operational improvements.’  

• Inventory Management: Ensures all inventory procedures are followed through observing and inspecting processes and monitoring reporting to strive for the goal of 100% on hand accuracy. Works closely with assets protection, inventory management and the quality management team to improve processes, address team member behaviors and improve operational execution. Ensures annual inventory plans are met and processes are in place to close identified gaps.  

• Capacity Management: Builds strong partnerships and communication with Inventory Management and Network Planning to optimize utilization of the facility. Ensures the warehouse team is leveraging warehouse management tools to expand and contract the warehouse, the operations team is driving processes to maximize cube utilization and the operations team is aggressively maximizing DC storage space for fall season.  

• Quality: Responsible for driving all quality metrics and teaching root cause analysis to take action when objectives are not being met. Strong focus on addressing quality at the source to not pass defects through the supply chain. Apply total quality management tools and approaches to analytical and reporting processes. Creates a culture focused on delivering and meeting quality expectations for our guests by preventing damaged products and making sure to process store and guest orders >98% on time.  

• Continuous Improvement: Understands supply chain key metrics and drives continuous improvement through problem solving, data analysis and root cause identification. Champions continuous improvement processes such as problem solving, lean sigma, kaizen, GEMBA walks, and pacing to improve the operation. Creates an innovation environment that takes calculated risks to test and learn in order to make operational advancements.  

• Policy and Procedure: Develop, implement and uphold operational policies and procedures that impact the DC and pyramid. Leads counseling and corrective action conversations for direct reports when conduct or performance is not meeting expectations.  

• Leadership/Training/Talent: In partnership with the Senior Human Resources Manager, responsible for the training, mentoring, and development of all team members, including personal and career development and planning. Leads process for team member performance appraisals, resulting in recommendations for wage increases, promotions, transfers and other changes in employee status. Ensures talent routines and development are conducted across multiple levels. Responsible for attracting, retaining, and staffing a talented, high-performing team. Responsible for achieving engagement levels and driving key performance metrics surrounding staffing. Directly supervises Sr. Operations Managers and Production Controllers of the Distribution Center.  

• Communication: Establishes effective channels of communication both internally and externally with HQ and Store key partners to promote and enhance building strategies and strategic objectives of the Enterprise. Timely communicates strategies and updates to current processes  to help team members focus on objectives clearly and quickly. Educates team members on company and building performance, business objectives and relevance to the competitive landscape. Sets the vision for the DC and supports company mission and values through education and communication to ensure accountability and clarity of the mission.  

• Employee Relations: Maintains open communication channels to ensure awareness of team member attitudes and feelings. Is strongly sensitive to the needs and desires of team members at every level. Maintains positive relations with team members, manages key vendor relationships and DC culture. Takes partners as appropriate on team member issues. Interacts with and builds rapport with the entire team on a regular basis. Ensures timely reviews and ongoing performance dialogue of all team members.  

• Warehouse Facilities and Equipment: Ensures the warehouse and equipment is maintained in prime operating condition, work is completed on time, and compliance standards are maintained. Operates within established budgets and ensures that housekeeping and all building equipment is maintained at a standard indicative of our brand. Facilities range from 400K to 1.4K square feet with team member populations ranging from 250 to 800. Facilities ship 30 to 70 million cartons annually.  

• Assets Protection: Works in partnership with Assets Protection to ensure the safety and security of the Distribution Center. Ensures proper surveillance and control of merchandise and facilities. Coordinates changes in requirements with Assets Protection at Headquarters. Works closely to understand and address team member concerns and identify operational issues affecting shortage.  

• Floor Time: Has a strong commitment to floor time to engage team members and build effective channels of communication to ensure awareness of operational and cultural issues.  

Core responsibilities are described within this job description. Job duties may change at any time due to business needs.  

About you:  

• Four-year degree, or equivalent experience; preferably in the areas of Logistics, Supply Chain, Engineering, Technology, Operations, or Business  

• 10+ years of experience in the manufacturing, production or distribution environment; applicable management/supervisory experience  

• Strong written and verbal communication skills  

• Demonstrated reasoning, analytical and decision making skills  

• Ability to handle changing priorities and use of good judgment in stressful situations  

• Experience with Lean/Six Sigma and root cause analysis in a technical problem solving environment  

• Demonstrated experience in store merchandise flow and/or applicable management/supervisory experience  

• Strong conflict management skills and problem solving skills  

• Able to access all areas of the Distribution Center, including the mezzanine platforms if applicable  

• Able to traverse conveyor crossovers if applicable  

• Demonstrated ability to interpret, understand, and support the implementation of complex policies and procedures as well as other programs such as safety, continuous improvement, and other initiatives  

• Open to relocation  

​Preferred qualifications:

• Advanced degree; preferably in the areas of Logistics, Supply Chain, Engineering, Technology, Operations, or Business preferred  

• Demonstrated career progression in a variety of operational experiences preferred  

• Formal training in Lean/Six Sigma and root cause analysis in a technical problem solving environment preferred