Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
Senior Revenue Operations & Analytics Analyst
Lob is seeking a Senior Revenue Operations & Analytics Analyst who is passionate about driving revenue growth and sales effectiveness through process optimization, data analysis, and cross-functional collaboration. You will work closely with finance, sales leadership, and customer success to drive compensation and capacity planning, refine our forecasting processes, and implement initiatives that improve GTM efficiency.
This role requires a unique mix of strategic thinking, analytical skills, and hands-on execution to both architect big-picture strategy and drive execution to the finish line. You will work cross-functionally with a variety of teams including, but not limited to customer success, sales, and enablement to translate analytical insights into operational outcomes. The Sales Operations & Analytics Sr. Analyst should be an experienced GTM expert who can build technical models and run analyses while effectively communicating actionable insights to executive audiences.
As the Senior Revenue Operations & Analytics Analyst, you’ll…
- Lead weekly leadership meetings where you will own our customer success performance metrics and provide actionable insights
- Own the building and implementation of our compensation planning, partnering with GTM leadership and finance to ensure incentives align with company strategy
- Lead our revenue forecasting efforts, building a repeatable operational cadence to improve forecasting accuracy
- Partner with our Sr. Platform Architect and customer success to optimize customer success processes and improve efficiency, reduce churn risk, and identify expansion opportunities
- Serve as a strategic advisor to Finance and GTM leadership during annual planning, understanding the puts & takes of decisions and improving insight
- Lead the implementation and adoption of sales and customer success tooling
- Conduct analyses and provide insights to executive audiences
- Design and maintain executive dashboards tracking key customer success metrics, churn rates, and customer health
What will you bring to this role…
- 5-7+ years in GTM Ops or Revenue Ops roles with a proven record of cross-functional collaboration and experience leading compensation planning and revenue forecasting
- Experience in high-growth B2B companies supporting complex deal cycles and post-sale growth
- Excellent communication and interpersonal skills with experience presenting findings and recommendations to executive stakeholders
- A strong understanding of customer success processes with the ability to architect new processes/workflows to address current operational gaps
- Hands on fluency and understanding of Salesforce & other GTM platforms
- Familiarity with customer success teams and understanding of key customer success KPIs
- Advanced analytical skills with the ability to distill strategic insights from complex data and develop actionable recommendations
- Bonus points if you have experience in SQL and data tools like Looker, Redshift, and Polytomic.
At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:
- Experience supporting a usage-based business model.
- Comfort owning tooling processes and collaborating with cross-functional RevOps peers.
- Previous experience working with revenue tech stack tools such as Outreach, Gong, ZoomInfo, or Clari.
- Bachelor’s degree in a related field (e.g., Business, Economics, Marketing, Analytics).
Compensation Information
The compensation for this role will consist of an annual base salary, variable + RSUs
Annual Base Salary: $125,000.00 - $137,500.00
Variable Range: $12,500.00 - $15,000.00
<#LI-REMOTE #LI-RW1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022