The Senior Retail Workforce Analyst serves as the subject matter expert for optimizing labor performance through accurate forecasting, system configuration, reporting, and operational support, within the StoreForce WMF system. The role translates business needs into effective workforce-management application setups to enable strong labor planning, compliance, and scheduling across all stores. The Sr. Analyst oversees system setup, data integrity, operational compliance, and performance analytics, while acting as the primary liaison with the platform vendor and key cross-functional teams (IT, HR) for ongoing enhancements. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
Administer and optimize the workforce management system, including configurations, workflows, location setup, user profiles, zone rules, permissions, and access settings.
Translate business and operational requirements into system rules, layouts, dashboards, and user interfaces tailored to store teams, field leaders, corporate stakeholders, and executives.
Serve as the primary liaison with the system vendor, managing enhancement reviews, issue resolution, and roadmap planning.
Continuously improving data inputs to aid in driving decisions that increase productivity and optimize labor spend.
Ensure accurate sales and labor forecasts by analyzing trends, traffic, releases, holidays, and store budgets, and validating and labor standards.
Oversee labor planning and schedule generation, ensuring alignment between forecasts, standards, and operational batch jobs.
Manage and troubleshoot daily data-load errors (people data and metric data) to maintain reliable forecasting and scheduling outputs.
Monitor and enforce scheduling and timekeeping compliance, resolving unpaired punches, disputed edits, back pay issues, AM/PM conflicts, borrowed labor, and minimum-time violations.
Support weekly payroll close processes and ensure predictive scheduling compliance, follow-ups, and timely communication to store leadership.
Provide dashboard updates and serve as escalation support for tickets and system issues.
Configure and update rules, labor policies, and new RMT rule sets (for scheduled-hours locations).
Support opening and closing of new stores within the system.
Analyze and reconcile discrepancies between internal systems (e.g., Workday) and the workforce management platform, applying configuration adjustments as needed.
Build, manage, and standardize reporting across all organizational levels, enabling ad-hoc reporting while delivering exports and leadership-ready summaries.
Generate and analyze key performance reports (forecast vs. actuals, scheduling thresholds, lost labor/penalty pay, overtime, punch edits, and labor-law compliance) to highlight performance gaps and recognize strong execution.
Review store-level metrics, support predictive-scheduling penalty calculations, and partner with stakeholders to define KPIs and create visibility tools that drive behavior change and performance improvement.
Required Education and/or Experience:
Bachelor’s degree (B.A.) in Analytics or Business Management related field from a four-year college or university is preferred but not required; at least 4-6 years’ experience in retail, preferably with JD Finish Line store experience. Any experience in workforce management, retail labor planning, or operations analytics is a plus
Required Computer and/or Technical Skills:
Expertise with workforce management and HCM systems (Dayforce, Workday) is strongly preferred; however, capability to learn said systems quickly is acceptable. Strong analytical skills and experience with forecasting, labor modeling, and trend analysis is a plus. Moderate to advanced proficiency in Excel or other analytical tools is critical; SQL or BI tools a plus. Ability to manage complex configurations, troubleshoot issues, and interpret system rules. Strong communication skills with the ability to translate data into operational guidance. Experience supporting multi-unit retail environments preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit for more than 6 hours per shift
Use hands to finger, handle and feel
Reach with hands and arms
Talk and/or hear
Walk or move from one location to another
Occasionally may need to climb, balance, stoop, kneel, or crouch
Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally
Punctuality and regular attendance consistent with the company’s policies are required for the position.
The average work week is 40 hours, which can vary depending on business needs.
The work environment for this position is a moderately noisy office setting.
Spending approximately 5% time traveling (by air or land).
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
#LI-DNI
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)