Senior Relationship Manager, Netherlands (F/M/X)

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact on our client’s home and abroad, securing their lasting success and financial security.

Wealth Management is responsible for the management and profitable growth of the wealth management client portfolio,

Essential responsibilities:

• Building client relationships and actively engaging in client acquisition

• Addressing client needs through effective application of bank products

• Guiding clients to other areas of the bank to expand their banking relationship

• Assuring service quality and client satisfaction

• Complying with all bank policies and procedures

• Developing tailored financial strategies based on comprehensive analysis of client goals and market conditions

• Maintaining current knowledge of all banking products

The Senior Relationship Manager is responsible for meeting agreed sales and revenue targets. The Senior Relationship Manager will generate detailed client / product knowledge, market knowledge and cultivate client relationships in order to generate sales opportunities. The Senior Relationship Manager will work to develop deep understanding of the client need / product detail and Bank’s capabilities with the aim of meeting client satisfaction expectations. The Senior Relationship Manager will be conversant relevant legal, regulatory and Bank policy requirements and operate accordingly. Together with the  the team and Market Head ensure liaison with existing clients and researching and fostering new client opportunities. Building the necessary working relationships with product, structuring and sales teams, trading, research, client services, and operations staff to ensure effective end to end client / product delivery.

Responsibilities:

• Overall responsibility for customer satisfaction and customer loyalty

• Responsibility for profitability of the customer portfolio

• Responsible for comprehensive, personalized relationship management and customer value creation potential

• Supervision and coordination of administration and business management within the scope of valid processes and policies

• Professional and strategic management of WM target customers, taking into account an investor-friendly policy and investment advice

• Profit-oriented construction and development of the client portfolio by:

  • Acquisition (new and existing customers)

  • Increasing the share of wallets

  • Exploiting cross-selling opportunities

  • Development and implementation of structured sales ideas in close collaboration with the Investment Manager

  • Establishment and development of a multiplier network

Skills:

• Bank training and / or academic training

• Minimum 10 years of experience in dealing with (ultra) high net worth individuals

• Sales strength and goal orientation

• High ability to communicate, good interpersonal skills to develop working relationships

• Good knowledge of the framework of the local financial centre

• Willingness to travel regionally

• Readiness of mind, proactive attitude, clear structured working methods

• Ability to work under pressure and meet deadlines

• Performance orientation and assertiveness

• Very good command of Dutch and English. Other languages will be an added value.

Wellbeing and Benefits

• This is an excellent opportunity for personal and professional development within a collaborative team in an international environment and interacting with highly motivated colleagues across the globe.

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.

• Financially secure: We support you to meet personal financial goals during your active career and for the future.

The successful candidate will be asked to present a recent criminal record. All applications will be treated confidentially.

Our cultural aspiration is to be ‘empowered to excel together every day’. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results.

We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, be liefs and generations and are committed to providing a positive and fair working environment free from harassment, discrimination and retaliation.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.