Senior Program Manager, Workplace PMO

About the Role

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our products, and we live for our customers.  We have high expectations and a career at Gap Inc. means challenging yourself to always be better. 

The Workplace Experience (WE) team is responsible for curating and sustaining our unique Gap Inc. work environments (not the stores), helping to bring our purpose to life in the physical sense.  We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.  

Gap Inc. is searching for an energetic Senior Program Manager to join our Workplace Experience Team (This is a construction PMO position, not an IT PMO position). The right person will be passionate about working for a company that lives its brand and understands that Workplace Experience plays a major role in how we create a company culture. The Senior Program Manager will be a crucial part of the team taking ownership and responsibility of the day-to-day Program Management of the team to foster continuous improvement as well as support active construction projects.

What You'll Do

• Oversee end-to-end delivery of multiple workplace construction projects — this is a facilities-focused role, not IT.

• Develop and manage project scopes, budgets, and schedules for leadership approval and execution.

• Manage capital and expense budgets in accordance with corporate financial controls.

• Lead project meetings and provide regular progress and financial updates to stakeholders.

• Partner with Real Estate, Facilities, Design, IT, Security, AV, and other cross-functional teams to ensure seamless project delivery.

• Manage and coordinate architects, general contractors, consultants, and third-party project managers.

• Administer procurement processes, RFPs, and vendor contracts in alignment with Gap Inc. policies.

• Create and champion PMO standards and continuous improvement in a project delivery framework.

• Deliver successful “last mile” outcomes, including move-in readiness and accurate as-built documentation.

• Maintain strong vendor and partner relationships through consistent communication and performance feedback.

• Support Gap Inc.’s inclusion goals through thoughtful workplace delivery.

• Provide monthly status and financial reports for active and closed projects.

• Prepare project scopes and budgets for management approval, funding, and execution
  Identify and address areas of concern regarding potential risk surrounding project, project logistical issues, budget, and scope

• Facilitate and manage project meetings, inclusive of producing meeting minutes and budget/cost reporting
  Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles

• Oversee 3rd party Project Managers where appropriate  

Who You Are

• Proven ability to manage multiple projects at various stages, ensuring accuracy, adherence to guidelines, and timely completion to avoid delays, resource waste, or impact on organizational goals.
• Independently determines methods and procedures for new or special assignments; may supervise the work of others.
• Strong experience in developing and managing project budgets with high attention to detail and organization.
• General knowledge of building mechanical and electrical systems.
• Demonstrated leadership skills, including conflict resolution, negotiation, and problem-solving.
• Acts as an effective change agent, providing technical guidance within and across our teams.
• Strong organizational and collaborative skills with the ability to communicate clearly and professionally, both verbally and in writing, across all levels of management and technical staff.
• Experience working effectively with architects, contractors, client representatives, and internal team members.
• Ability to solve complex problems with limited precedent, while maintaining a strategic, long-term perspective on trends, issues, and business implications.
• Focuses on both strategic and tactical activities, critically analyzing situations, asking the right questions, and managing resistance when necessary.
• Flexible and adaptable work style, including travel up to 30–40% of the time (approximately four site visits per project) and availability for overtime, early mornings, evenings, or weekends as needed.
• Maintains professionalism under pressure and manages work effectively under tight deadlines.
• Identifies, resolves, or escalates problems appropriately in a fast-paced, dynamic environment.
• Works independently and collaboratively as part of a team.
• Proficient in MS Office, Outlook, Excel, MS Project, and MS OneDrive.