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If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
The Senior Program Manager - Telecommunication role is accountable for leading and managing large, complex telecom programs that span multiple business areas and technology domains. The role focuses on vendor partnerships, contract oversight, and telecom expense management to ensure that connectivity and voice services deliver maximum business value and reliability. This leader is responsible for driving integration, implementation, and performance across telecom initiatives and ensuring successful delivery of outcomes. They partner closely with internal business stakeholders and technology teams and act as a mentor and coach to program managers, driving operational excellence within the telecom domain.
RESPONSIBILITIES
Portfolio Management
Lead planning and execution efforts for a defined telecom program portfolio, focusing on the delivery of network and voice solutions across the enterprise. Provide visibility into performance through targeted telecom metrics and vendor scorecards. Manage telecom contract lifecycles, vendor performance governance, and expense optimization within the portfolio. Identify actionable insights from vendor data and operational outcomes to drive improvements and cost savings.
Leadership and Direction
Define and build stakeholder communication plans that clearly tie telecom outcomes to the broader organizational mission and vision. Inspire and align cross-functional teams—including technology, procurement, finance, and business operations—to achieve shared telecom and connectivity goals. Motivate leaders and individual contributors to deliver results, championing operational excellence and continuous improvement across telecom programs.
Stakeholder Management
Develop and implement stakeholder engagement plans that bring together internal partners across Store Operations, Supply Chain, Corporate Technology, and other business areas. Build strong relationships and ensure that stakeholder needs are clearly understood and incorporated into telecom program planning. Foster transparent, two-way communication and shared ownership of program outcomes.
Enterprise Business Analysis
Interpret evolving business needs and translate them into telecom program strategies and solutions. Assess connectivity, voice, and network service requirements across business units to define recommendations that address cost, resiliency, and service-level objectives. Lead improvement efforts and ensure telecom strategies align with broader enterprise initiatives.
Culture of Innovation
Define execution plans that support the introduction of new telecom capabilities, tools, and solutions. Encourage innovative thinking to drive improvements in voice services, network resiliency, and expense optimization. Leverage industry trends and emerging technologies to improve business outcomes.
Transformational Change Management
Manage cross-functional workstreams during telecom transitions and modernization initiatives. Drive end-user adoption of new connectivity and voice services through structured change management. Integrate telecom changes with related enterprise programs, applying standard methodologies to embed desired behaviors and operational readiness.
Program Risk and Issue Management
Identify and manage risks, issues, dependencies, and constraints across multiple telecom initiatives. Escalate and resolve issues as needed to maintain program timelines and quality. Develop and implement solutions to overcome risks while maintaining alignment with budget and contract constraints.
Ongoing Learning and Development
Continue developing personal and team capabilities in telecom program delivery, vendor management, and financial governance. Stay informed on evolving telecom technologies, regulatory requirements, and industry best practices through training, certifications, and professional engagement.
Program/Portfolio Planning
Lead the development of program plans for telecom initiatives, ensuring activities are structured to deliver defined objectives and comply with enterprise governance frameworks. Focus planning efforts on telecom delivery priorities, vendor deliverables, and operational readiness milestones.
Reporting and Review
Streamline reporting to focus on telecom KPIs, vendor performance, and budget adherence. Provide concise updates and recommendations to stakeholders at key review points to support decision-making. Reduce emphasis on broad portfolio dashboards in favor of targeted telecom reporting.
Continuous Improvement
Evaluate telecom operations and vendor performance to identify opportunities for cost reduction, service improvement, and efficiency gains. Champion structured improvement initiatives across voice and connectivity services.
Program Assurance
Support delivery assurance across telecom programs by partnering with internal audit, governance, and vendor management functions. Resolve issues identified in reviews to ensure delivery on time, within budget, and at required quality.
Resource Management
Partner with Finance, Procurement, and internal business units to manage telecom program budgets, contract spend, and resource allocation. Provide accurate forecasts and variance explanations to ensure financial accountability.
Program Team Management
Lead one or more large telecom program teams (or multiple small to medium teams). Define the vision across interdependent programs, communicate expected outcomes, and coordinate team activities across functions. Build team capabilities through coaching and mentoring.
Benefit Realization
Partner with Product, Design, Finance, and business stakeholders to define telecom benefit targets and track progress throughout the program lifecycle. Drive remediation of risks and issues that impact benefit realization, ensuring cost savings and service improvements are delivered and communicated to leadership.
Program Governance
Ensure telecom program roles and responsibilities are clearly defined and that all efforts comply with organizational governance frameworks. Maintain oversight of telecom decision-making structures to ensure compliance and alignment with enterprise priorities.
Policy Development & Implementation
Guide the implementation of telecom-related policies, programs, and change initiatives, ensuring alignment with regulatory, contractual, and operational requirements.
Budgeting
Partner with cross-functional leaders to plan, build, and manage budgets for telecom programs and services. Track expenses, optimize vendor costs, and drive financial transparency across all telecom initiatives.
BEHAVIORAL COMPETENCIES
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example, consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
Collaborates
Builds partnerships and works collaboratively with partners across all levels within the organization to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Courage
Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.
Tech Savvy
This role leads the planning and delivery of complex technology programs that may include: package implementations, custom development, SaaS solutions, cloud deployments, and infrastructure/platform deployments. Anticipates and adopts innovations in business-building digital and telecom technology applications. For example, is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
QUALIFICATIONS:
At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!
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Targeted Pay Range: $95,200.00 - $158,800.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.