RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call. Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building agentic qualities into our solutions.
As a Senior Program Manager at RouteThis, you will play a strategic role in scaling and executing complex, enterprise-level implementation programs. You’ll be responsible for ensuring successful delivery of multi-phase SaaS deployments that align with both customer and company objectives, while continuously improving program delivery, driving executive alignment, and mentoring others on the team. This is a high-impact role that sits at the intersection of customer engagement, implementation strategy, and cross-functional collaboration, requiring strong leadership, strategic thinking, and operational excellence.