Job Requisition ID #
Position Overview
We’re looking for a Senior Community Program Manager to lead strategic initiatives that strengthen how our global customer and internal communities connect, learn, and grow together. In this role, you’ll oversee the planning and delivery of programs that empower customers to self-serve, share expertise, and engage meaningfully across digital and in-person spaces.
You’ll partner closely with Product, Customer Success, Marketing, and Data teams to align community strategy with business goals, deliver measurable outcomes, and foster a culture of collaboration and customer advocacy.
This role requires a balance of strategic vision, operational discipline, and strong relationship-building skills. Location is flexible.
Responsibilities
Program Strategy & Leadership
Design, launch, and manage large-scale community programs that drive customer engagement, product adoption, and retention
Translate strategic objectives into actionable roadmaps and measurable outcomes
Oversee the lifecycle of programs—from concept through delivery and iteration—ensuring they meet scope, budget, and impact targets
Partner with analytics teams to define KPIs and success metrics that demonstrate community and business value
Drive a culture of experimentation and continuous improvement across community initiatives
Stakeholder Collaboration
Build and maintain trusted relationships with cross-functional partners including Product, Marketing, and Customer Success
Align program goals and execution across global regions and diverse audiences
Influence stakeholders at all levels through clear communication, data-driven insights, and well-structured storytelling
Champion the voice of the community internally, ensuring user feedback informs decisions and priorities
Operational Excellence
Implement scalable processes, governance, and tooling for program tracking, reporting, and communication
Identify dependencies and risks early, proposing data-backed solutions to keep programs on track
Leverage technology and automation to increase efficiency and consistency across community operations
Drive transparency through structured reporting, dashboards, and executive updates
Community Engagement & Enablement
Partner with Community Managers to foster active participation and peer-to-peer support in community channels
Develop frameworks and playbooks that enable teams to deliver consistent, high-quality community experiences
Collaborate with the Community Leadership team to plan and deliver program messaging across multiple touchpoints (email, events, Slack/Teams, newsletters, etc.)
Represent the Community organization in internal forums and external events, articulating impact and vision with clarity and enthusiasm
Leadership & Mentorship
Mentor and guide Community and Program Managers to strengthen program execution and collaboration skills
Promote accountability, and innovation within the team
Model inclusive leadership that respects global and cultural diversity across community audiences
Minimum Qualifications
Proven success designing and delivering scalable programs that drive measurable engagement, adoption and business value
Exceptional communication skills—able to translate technical detail into compelling, business-aligned narratives
Strong stakeholder management and influencing skills across all levels of an organization
Proficiency in program management and collaboration tools (e.g., Asana, Airtable, Quip, or similar)
Deep understanding of digital communities, online engagement strategies, and customer experience design
Strong analytical mindset with the ability to interpret data and translate insights into action
Ability to travel occasionally for team meetings, events
BA/BS degree or equivalent experience.
5+ years in program or community management within a large, cross-functional, or global organization.
The Ideal Candidate
Are passionate about connecting people, ideas, and innovation
Thrive in fast-moving, ambiguous environments where collaboration drives results
Love transforming insights into scalable, human-centered solutions
Have a growth mindset and a “fail fast, learn faster” approach
Care deeply about customer success and community impact
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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