Senior Product Manager

Hibu is seeking a Senior Product Manager on the Digital Product Team to focus on Core Client Experiences. This role will play a critical part in shaping & implementing strategic decisions for how Hibu clients recognize value from our solution, with an emphasis on developing digital experiences for Hibu customers across web and mobile platforms ensuring they can complete immediate jobs to be done and putting them on a path for lifetime growth. This role will enhance customer lead analysis tools and identify customer journey moments to help customers save time and realize value. The role will also own the third party integration roadmap and will define opportunities to use AI to enhance Hibu’s client facing tools.  

The Senior Product Manager is responsible for managing or participating in product implementation and enhancement projects across multiple Hibu products and services, coordinating closely with Hibu’s Tech and Ops teams, and with vendors and partners on customization, integration and feature development needed. The Senior Product Manager is also responsible for data analysis across Hibu’s products and services, to track trends, uncover insights, and provide information to Marketing, Go To Market and Training teams for use in marketing collateral and case studies.

Primary Responsibilities:

• Define product features and functionality requirements (business, technical and operational) to meet market needs and achieve Hibu’s strategic and commercial goals
• Defines integration and interoperability requirements (APIs, SDKs, partner enablement) aligned with Hibu’s ecosystem strategy and product goals
• Develop a deep understanding of client needs and intent to suggest new opportunities to enhance client value
• Work with lines of business to understand value drivers for their customers
• Leverage experimentation platforms to test and iterate on potential experiences, validate the journey map and increase customer value over time
• Work with Hibu’s Tech and Ops teams and our partners and vendors to translate business, technical and operational requirements into system enhancements and integration requirements
• Work as part of an Agile product development team and process (manage feature backlogs, etc.)
• Work with Development, QA, IT and other parallel organizations to complete and deploy Product Releases
• Work with Go To Market, Sales Training, Marketing and Sales to launch Product Releases commercially
• Communicate regularly with other Product team members to ensure enhancements and releases fit seamlessly with other Hibu Products.
• Work with Business Intelligence to build and enhance reporting for Solutions and Product specific churn.
• Collect and analyze data from Hibu’s products to identify trends, insights and opportunities which can help drive our Product roadmaps and be used by Hibu’s Marketing, GTM and Sales and Operations Training teams to develop collateral and case studies and/or empower teams
• Investigate vendor and partner issues related to API calls, webhooks and/or data transfer or retrieval issues
• Monitor the digital marketing landscape to keep abreast of new technologies and capabilities regarding digital marketing, and inform Hibu’s strategic and tactical product roadmaps. Attend industry webinars, conferences and similar events as needed

Business Relationships:

• Work with vendors and partners to define and implement new features and capabilities for Hibu’s Digital products, and to manage integrations with Hibu’s systems.
• Work with Hibu’s Tech and Operations teams to define and implement new products, features and capabilities for Hibu’s Digital Products
• Work with Hibu’s Marketing, Go To Market and Training teams to leverage data, trends and insights from across Hibu’s Products and Solutions to arm them and make them more effective

Competencies/Critical Skills:

• Understanding of digital marketing markets, trends and technology
• Experience with complex API integrations between systems
• Experience in an Agile product development environment and related processes (2+ years)
• Experience in data analysis, experimentation tools and the use of tools such as PowerBI
• Familiarity with the marketing needs of local businesses
• Ability to communicate effectively with a wide range of audiences from engineers to executives
• Strong communication and presentation skills using Office or compatible products
• Familiarity with Sales Force or other similar CRM system
• Experience building AI into software or using AI during the course of building software
• Experience using Jira/Atlassian suite of tools (or similar) as part of the product management process

 

Experience, Qualifications and Requirements                                                                              Required/Preferred

      Bachelors degree in technical field or business                                                                                             Required

      5+ years in a Technology Industry (Internet, Online Media, Digital Marketing, etc.)                                      Required

      5+ years in a Product Management or Technical Management/Process Role                                               Required

      Experience with Agile product development                                                                                                   Required

      Experience using Jira/Atlassian suite of tools (or similar) as part of the product management process        Required

      Experience with Online and/or Mobile Advertising                                                                                          Preferred

      Leadership experience in a Matrix organization (indirect team management)                                               Preferred

      Experience using AI for business efficiency gains                                                                                          Preferred

      Experience building AI into software or using AI during the course of building software                                Preferred

      Experience in developing web and mobile experiences                                                                                 Preferred

 

 

 

IND10

#LI-CK1

#LI-HYBRID