Senior Product Designer (Trust)

We're looking for a Senior Product Designer to join our newly minted Trust UX team and elevate the experience of trust for consumers and businesses on Trustpilot. This is a distinctive role that extends beyond feature-led design and requires close collaboration with researchers, content designers, product designers, and non-product stakeholders. You'll be responsible for defining the strategy and standards for designing trust across our growing portfolio of on- and off-platform products. 

As a senior individual contributor and design leader, you'll own complex, ambiguous problems from end to end. You’ll lead the full design lifecycle from strategic discovery to polished execution and play a pivotal role in shaping the product's direction and the maturity of UX at Trustpilot. This position demands a rare balance of exceptional hands-on craft, strategic thinking, and the ability to mentor and influence others, raising the bar for design and experience quality across the entire organisation.

What you'll be doing:

• Lead the design strategy and execution for complex, high-impact trust features, taking full ownership from initial problem framing to final delivery.
• Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope.
• Design high-quality user journeys and product experiences that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution.
• Conduct and lead user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution.
• Drive significant contributions to our design system, building scalable patterns and robust documentation that empowers the entire team.
• Mentor and guide junior and senior-level designers, sharing your knowledge to raise the overall craft and maturity of the design organisation.
• Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but also grounded in enduring design principles.
• Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.
• Be a valued voice in the design leadership group, contributing to broader design initiatives, cultivating a culture of excellence, and influencing strategic decisions that affect the entire discipline.

Who you are:

• Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities.
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation.
• Demonstrated experience working in complex SaaS agile environments, with a thorough understanding of how to deliver products in a sustainable and scalable way. Show us how you've previously elevated a product's look, feel, and overall perception.
• Evidence of owning and delivering end-to-end design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders.
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions.
• The ability to mentor and support designers, helping them grow their skills.
• Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows.
• Motivation to integrate AI tools into your workflow for the benefit of the process and end user.

What’s in it for you: 

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!