Interested in learning more? Please review this overview.
What You’ll Do
- Design with impact: Create end-to-end experiences that improve both client and crew workflows, from concept to production-ready deliverables.
- Lead strategically: Develop UX architecture and design strategies that influence multiple journeys and product families.
- Collaborate at scale: Work with cross-functional teams and senior leaders to prioritize UX efforts that align with business goals.
- Innovate with data: Use research, analytics, and experimentation to validate design decisions and drive continuous improvement.
- Champion user needs: Advocate for solutions that balance feasibility, desirability, and viability—while staying ahead of emerging trends.
- Mentor and influence: Guide junior designers and champion best practices to elevate UX across the organization.
Why This Role Matters
- Direct impact on crew experience: Your designs will make interactions smarter and more personalized.
- Transform crew workflows: Improve tools and processes for front-line teams, making their jobs easier and more efficient.
- Enterprise visibility: Work on high-profile initiatives with exposure to senior leadership and decision-makers.
- Innovation at scale: Be part of shaping how automation, AI, and engagement platforms redefine service delivery.
Qualifications
- Experience: 5+ years in UX or product design; proven ability to take concepts from strategy to production.
- Education: Undergraduate degree or equivalent experience in a creative or technical field.
- Critical Skills: Strategic discovery, process mapping, workflow optimization.
- Nice-to-Have: Ability to navigate ambiguity and collaborate across multiple teams.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.