At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We're seeking a Senior Product Designer to join our team working on our Customer Experience Platform (CXP)—the unified system that brings together AI-powered automation and human expertise to transform how enterprise contact centers serve their customers.
You'll work on complex, high-impact product experiences that reach millions of users through our Fortune 500 clients. This includes designing intuitive tools for customer service agents, configuration interfaces for AI administrators, and orchestration systems that coordinate AI and human work across voice and digital channels.
This role balances strategic vision with hands-on execution. You'll partner closely with product and engineering leadership to define how these systems come together, while also delivering the tactical milestones that move us forward week by week. You'll be working in an AI-forward environment alongside world-class AI researchers and engineers, designing experiences in a rapidly evolving space.
This role follows a hybrid schedule, requiring in-office work two days per week in either our New York City or Mountain View office.