Senior Patient Recruitment & Engagement Lead

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

PPD is revolutionizing patient recruitment. As the clinical research division of Thermo Fisher Scientific, PPD has launched Patient First, a group dedicated to enhancing the patient experience from the first click to the final visit. Using human-centered, digitally enabled solutions, Patient First optimizes patient recruitment and engagement, site operations, and quality data collection.

PPD is seeking a Senior Patient Recruitment and Engagement Lead to join our Patient Recruitment division. This role is responsible for leading multiple global studies and implementing strategy/driving delivery using recruitment and retention tools and site recruitment optimization tactics.

This is a home-based position for candidates in the US with global recruitment strategy and management experience and a comprehensive understanding of trial operations. The successful candidate will also have functional Lead experience within a team setting and customer management skills (including presentation experience). 

Functional Lead:

• Acts as a Functional Lead for recruitment and retention strategy and associated initiatives.
• Communicates with the study team including the Project Manager, Clinical Team Managers and CRA's.
• Ensure country and region-appropriate methods are used and requirements met.
• Works to identify potential risks, develops contingency plans and escalates issues as appropriate.
• Acts as Subject Matter Authority for patient recruitment and retention topics in all client communications.
• Tracks metrics and builds progress reports on enrollment targets and provides updates.

Strategy:

• Develops and implements patient recruitment and retention strategies.
• Identifies potential barriers to recruitment and retention and develops risk mitigation plans.
• Works with the client and the study team to identify strategic solutions for the specific protocol/patient population.
• Provides support for proposals and bid defenses around recruitment lead activities.

Third Party-Vendor Collaboration:

• Coordinates the quality and performance of third-party providers and addresses issues.
• Works with PPD Finance contact to manage financial matters, ensures invoices are accurate and timely. Oversight for vendor budget.
• Coordinates communication between providers, clients, and the internal study team.

Patient Diversity:

• Collaborates with the Patient Population Science team to ensure that the Diversity Plan is reflected within the greater Study Recruitment and Retention Plan.
• Ensures all client diversity requirements are considered during strategy design and monitored throughout enrollment.
• Monitors patient diversity metrics throughout the study and reports progress to clients.
• Patient Enrollment Optimization:
• Partners with Enrollment Vendor Leads to avoid redundancy of vendor tasks and ensures compliance with the vendors designated activities.
• Gathers feedback from study teams and clients to review vendor performance and provides feedback to the Vendor Relationship Lead.

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous patient recruitment management experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5 years)
• In some cases an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent client-facing and interpersonal skills, with the ability to establish and maintain positive relationships.
• Strong organizational and multitasking abilities, with capacity to handle multiple projects simultaneously and meet deadlines.
• Analytical approach, with the ability to collect, analyze, and interpret data to drive informed decision-making.
• Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.
• Proficiency in project management tools and software.

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours. 
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. 
• May require as-needed travel (0-20%). 

Location: Home-based US position. Relocation assistance is NOT provided.  

*Must be legally authorized to work in the United States without sponsorship.
 
*Must be able to pass a comprehensive background check, which includes a drug screening.

This is a salaried role ($100K - $130K USD) that will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. Compensation will be initially discussed during the screening period, with actual compensation confirmed in writing at the time of offer.