Senior Operation Support Engineer at KONE

We are seeking a highly skilled and experienced Operations Specialist to join our dynamic team. This role requires a strong background in operations and support, with the ability to lead one of our Solution Operations Teams while also performing hands-on operational tasks. Strong technical skills, including DevOps, CI/CD, cloud platforms, and scripting, are highly desirable. The ideal candidate will have 6 to 8 years of experience in a similar role, with a proven track record in operations, support, and technical problem-solving.

Education and Experience

Experience: 6 to 8 years of experience in operations, IT support, or a similar role; proven experience in leading operational teams is a plus.
Technical Expertise: Strong knowledge and hands-on experience with Azure, AWS, Python, and CI/CD tools.
Operational Skills: Proven experience in incident management, problem management, release management, and effective communication with cross-functional teams.
Education: Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field is preferred.
Certifications: Relevant certifications in cloud technologies (e.g., Azure Solutions Architect, AWS Certified Solutions Architect) are a plus.

Key Responsibilities

Lead a Solution Operations Team, providing guidance, mentorship, and operational oversight.
Perform hands-on support, including incident resolution, troubleshooting, and problem management.
Handle and resolve incidents promptly, identify root causes of recurring issues, manage the release of new features and updates, and act as a liaison between the Product Owner (PO), development team, and frontline team to ensure clear and effective communication.
Monitor system performance, identify issues, and optimize infrastructure for better performance and cost-efficiency.
Develop and maintain scripts using Python, PowerShell, or similar tools to automate operational tasks and processes.
Manage continuous integration and continuous deployment (CI/CD) pipelines on Jenkins and GitLab tools.

Skills

Must Have:

Operations Management: Lead operational activities and provide hands-on support; handle incidents promptly, identify root causes of recurring issues, manage releases, and communicate effectively with development and frontline teams. Experience monitoring systems using AWS services.
DevOps Practices: Apply DevOps principles to streamline development and operations, ensuring seamless integration and deployment of applications.
CI/CD & Automation: Manage CI/CD pipelines (Jenkins, GitLab) and develop scripts to automate operational tasks.

Nice to Have:

System Monitoring and Optimization: Monitor system performance, identify issues, and optimize infrastructure for better performance and cost-efficiency.
Experience in .NET, C#, and ReactJS.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.