The Senior Manager of RUBS and Utilities position is a team lead, with extensive experience in billing and reimbursement, to strategically manage a large program that delegates financial responsibility of utility bills to over 100,000 residents. This position requires strong analytical and problem-solving abilities, with experience in resolving complex billing anomalies and streamlining processes. Thinking out of the box is a requirement here, as is strong team leadership experience, excellent analytical and communication skills, and the ability to make and present solid data-driven decisions.
WHAT YOU WILL DO:
Lead, mentor, and supervise the utility billing team.
Oversee annual budgets and quarterly reforecasting.
Quarterly ESG dashboard updates and report maintenance.
Manage utility relationships, including third party billers, across portfolio of properties on behalf of Essex.
Create a reporting package for utility expenditures and reimbursements, including ownership/creation of an adaptive and predictive modeling process.
Fully understand utility allocation and reimbursement metrics.
Ensure appropriate expense reimbursement and enhance department processes.
Assist Property Operations in resolving residential issues related to utility programs.
Oversee utility billing transition of developments, acquisitions, and dispositions of properties.
Analyze and respond to proposed utility rate changes on behalf of Essex, pro-actively manage communications to residents about utility hearings, rate tables, and infrastructure investments.
Track projects with utility impact, such as renewable energy upgrades and tax incentives.
Contribute to strategic sourcing initiatives for new vendors.
Manage gas procurement strategy.
Work with third parties to determine revenue increase opportunities and implement as approved.
WHAT YOU WILL NEED:
Associate's degree (AA) or equivalent from two-year college or technical school required. Bachelor's degree from four-year college or university is preferred.
5-8+ years of utility experience and billing experience, including overseeing complex non-routine functions and extensive troubleshooting of “gray area anomalies”.
Strong organizational and leadership skills to lead, champion, and implement strategic initiatives.
Strong proficiency in Excel including knowledge with data modeling and functions.
Strong vendor and program management skills.
WHAT THE JOB REQUIRES:
Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
Requires the ability to work Monday through Friday. The position includes in-person work requirements consistent with the hybrid policy located at Essex's corporate offices in Woodland Hills or Irvine. The hybrid policy is subject to change at Essex’s sole discretion.
Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
This role does not require any travel; work is primarily conducted at the office.
WHAT YOU WILL BRING TO THE TABLE:
Provides formal supervision to associates within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $119,000.00 - $180,000.00 per year. New hires generally start between $119,000.00 - $149,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.