Senior Manager, Training & Enablement Specialist

Job Description Summary

Location: Dublin, Ireland #LI-Hybrid

Purpose of the role:
The Change & Training Manager plays a pivotal role within the Content Enablement (CE) Team. This team’s mission is to enable a seamless ecosystem for planning, creating, managing and publishing impactful content. We are seeking a dynamic and experienced Change & Training Manager to lead and manage change initiatives and training programs for the end users across the planning team. The ideal candidate will be responsible for developing and implementing change management strategies, creating training materials, conducting training sessions, and ensuring smooth transitions during periods of change.

 

Job Description

Major Accountabilities:

• Change Management: Develop and implement strategies to manage changes within identified system(s) and ways of working effectively, ensuring smooth transitions and minimal disruption. Identify business process(es), technology and people impacts of change across different user and stakeholder groups 

• Risk Management: Conduct change impact assessments to identify potential adoption risks and develop mitigation plans to address them 

• Training and Development: Design and deliver training programs to enhance end user skills and knowledge, ensuring they are well-prepared for new features and releases within the system(s) 

• Stakeholder Engagement: Collaborate with various stakeholders to gain support and alignment for change initiatives, and maintain open lines of communication 

• Communication: Create and execute communication plans to keep (deleted stakeholders)users informed and engaged throughout the change process 

• Performance Monitoring: Evaluate the effectiveness of change and training programs, using feedback and data to make continuous improvements 

• Planning: Partner with the product team and other stakeholders to integrate change considerations into release management and planning 

• Logistics: Manage all logistics around creating and delivering training and change strategies

What you’ll bring to the role:

• Bachelor’s degree

• Full professional proficiency in English with excellent verbal/written communication skills and presentation skills to convey information clearly and effectively to various stakeholders

• 4+ years of proven experience as a change & training manager, preferably in a product-focused environment

• Expertise in designing and delivering effective training programs tailored to different learning styles and needs (virtual, in person or self-paced) 

• Proficiency in managing multiple projects simultaneously, with strong organizational and time management skills 

• Familiarity with common tools such as Jira, MIRO, SharePoint; experience with Content lifecycle technologies is a plus

• Flexibility to adapt to changing circumstances and handle unexpected challenges 

• Experience working across multiple time zones and with multi-cultural teams as well as working with agile teams, having a continuous improvement mindset and other core principles of agile

Why Novartis?

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that

change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Disclaimer*: Some restrictions on flexible working options may apply and will be discussed during interview if applicable

Benefits and Rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion / EEO:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to diversity.inclusion_ch@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network:  

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

 

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model