Job Location:
OIC ServicesSUMMARY: The Operational Intelligence Center is a sophisticated command type center focused on customer service to retail centers across North America. This position is responsible for overseeing all aspects of center projects, including the coordination and completion of projects on-time within various budgets and scopes. The Senior Project Manager will lead coordination of multiple often complex technical projects, communicates with internal and external stakeholders, sets deadlines, defines project strategy, manages budgets, and delegates tasks in order to complete the project ahead of or on schedule. The Senior Project Manager duties include navigating the complex world of project delivery, coordinating resources, managing risks, and ensuring successful outcomes, setting deadlines, providing feedback and communicating with clients, vendors and OIC/Simon Executive staff about the status of the projects. The Senior Project Manager must be able to understand and troubleshoot all project technology solutions and commit to memory several standard operating procedures and company policies. The Senior Project manager will host project meetings at least once a week with the projects collective team, be responsible for taking notes to include capturing due outs, following up on due outs and holding the vendors/team accountable for their due outs to ensure project timelines are met. The Senior Project Manager will possess data manipulation and technology sophistication, with the ability to be a subject matter expert regarding new/existing systems or technology processes. This position must provide continuous critical thinking, proactive problem solving, and key communication.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Oversee the project timeline for all relevant OIC technology projects; both assigned and proactive. Be responsible for ensuring that the project schedule is maintained according to the project’s contractual deliverables and their due dates.
Serves as the host for all vendor project status calls, keeping projects on task.
Act as the accountability manager for projects progression. Track the project due outs (from all stakeholders) in between deliverable completion dates, to ensure the project is on task. Flag any projects that are falling behind projected timeline and develop actionable solutions for addressing challenges.
Becomes a subject matter expert on all OIC technology; identify technology gaps in center standards, goals are held to design/suggest and implement solutions to address shortcomings/gaps.
Help maintain financial overview to ensure a project stays within their unique Statement of Work (SOW).
Maintain detailed notes from meetings for internal/external use to include due out and follow-up items from stakeholders.
Facilitate the completion of a project by coordinating the activities of an entire team until projects’ completion.
Develop project plans that identify resources and budgetary needs to take the project to completion.
Host project meetings at least once a week/as needed with team and managers as needed to accomplish deadlines. Holds parties responsible for completing due outs in a timely manner, follows up to ensure task were completed and communicates open items to team for accountability.
Provide feedback, advice, project updates as needed to client, OIC leadership and partners as needed.
Manages deadlines and pushes the team to ensure timeliness of deliverables.
Coordinates and or executes testing of projects deliverables to ensure they are meeting Simon standards and functioning as intended.
Provides critical feedback on all testing and demonstrations to include an end user’s perspective (UX/UI).
Coordinates with vendors, suppliers, Simon, AUS etc. as needed.
Coordinate and build professional relationships with Simon’s Human Resources (HR), Financial/Billing, and Recruiting Departments to provide necessary documentation in support of center operations.
Maintain strict confidence of operations, personnel, and management information.
Assist with any/all center visitors, to include coordination and execution of any/all client or center events.
Proactively monitors and recommends center optimizations related to the overall center’s strategic mission goals/objectives.
Daily identification and communication of all critical items requiring the attention of OIC executive management.
Maintain effective and forthright communication with executive management and complete reports as needed.
Serves as the OIC recruiting and retention liaison. Qualifying candidates for the Specialist/Intel analyst positions, coordinating interviews and next steps with HR and Recruiting.
Leads New Employee Orientation at the OIC for all center position, including completing all required new hire paperwork such as I9 verification etc.
Facilitates retention activities such as birthday recognition, staff appreciation meals, etc.
Manage and document certain OIC office spending/supply ordering and vendor management (such as janitorial services, obtaining repair quotes etc.) and prepare timely reports for review by OIC executive management as needed.
Effectively organize, multi-task, and prioritize tasks to adapt to constantly changing situations.
Help maintain data integrity and data repositories and data collection through surveys, etc.
BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Formal Education, Licenses, Investigation, and Certifications Required:
Bachelor’s Degree in Organizational Leadership, Business Management, Information Technology, or similar technical field of study is preferred. Industry specific work experience in lieu of degree is acceptable.
PMP (Project Management Professional) certification is strongly recommended.
Type and Length of Specific Experience Required:
A minimum of 5 years’ previous project management experience is preferred.
Knowledge and Skills Required:
Ability to prioritize workload based on urgency, ability to delegate tasks, and communicate to a range of audiences including to executive management.
Demonstrable analytic and critical thinking skills.
Prior office, management, or financial experience in a private sector environment is desired.
Leadership knowledge, experience, and application in a previous project management position is required.
Must demonstrate excellent computer skills with the ability to master several custom applications.
Flexibility to work all shifts and willingness to help address various taskings when needed.
Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
Strong MS Suite of service skills required (MS Teams, word, power point, excel, and Power BI preferred).
Must be able to type a minimum of 40 words per minute.
Must be able to organize and prioritize tasks.
Must be able to effectively multi-task.
Ability to quickly recall and record essential details.
Able to adapt to constantly changing situations.
Must be able to evaluate situations and take appropriate actions.
Must be able to demonstrate analytical problem-solving ability and critical thinking skills.
Must have strong multitasking and technical skills
Bilingual or multilingual is preferred but not required.
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays if needed for major projects.
Excellent written and verbal communication skills are required.
Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.
Must have strong computer/technical skills