Senior Manager, Mobile B2B Training & Content Communications

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

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You will be responsible for managing content and communications for B2B Training & Sales Enablement, with a focus on vendor relationship management, brand standard adherence, work-flow processes and technical platform sustainment, as well as content creation strategy. As a member of this team, you will be supporting our fast-paced technology environment with dynamic people solutions.

Role and Responsibilities

Role & Responsibilities

• Work with key stakeholders to determine content development needs and solutions
• Develop, write, and coordinate learning sources and materials working with subject matter experts for specific details.
• Function as a Project or Program Manager as needed to see learning efforts to implementation.
• Become a curator of learning sources to support broad employee and talent pools.
• Partner with Sales team and other key stakeholders to actively conduct learning gap analysis through established feedback loops
• Close coordination between key partners and identified agencies to manage work-flow based on commitments
• Understanding of technology solutions and operations from a learning perspective
• Ability to intake, synthesize and storyboard training and Sales Enablement content needs
• Lead a small team of instructional designers

We are looking for:

• Strategic: Being able to make important decisions and lead the team with a strategy based on past experience and the ability to intake the needs of those around you.
• Creative:  Experience Design and ability to create simulated learning in addition to other modalities.
• Collaborative:  Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success in a timely manner.
• Adaptable: ability to switch gears due to the demand of the business in order to meet new deadlines.
• Thorough: ability to condense content in a concise and understandable format for audience while adhering to brand standard complexities.

  

The candidate will have excellent communication and interpersonal skills.Background in mobile, tablet, PC or other product-based OEM’s a plus.The ideal candidate brings superior executional ability to drive out content and material with accuracy in a timely fashion to impact our B2B organization.Recommend that this candidate is able to commute to Plano, TX office.

Minimum Qualifications:

• Bachelor's Degree is preferred, with 8+ years of related experience in marketing, training, and/or content development.
• If no BS degree, 10+ years of experience. 
• Prior experience will include developing and planning employee training programs. Line of sight to Go-to-Market and product training is a plus.
• Demonstrated experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function.
• A strong team orientation and a dedication to the success of the team's objectives. Proficient in MS Office applications, especially Word, Excel, PowerPoint, and Visio.
• Instructional design experience supporting sales, including e-learning and rapid design principles; or combined work experience and education. Must have experience developing materials that build knowledge and skill.
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, Experiential development & facilitation)
• Understand models of design (ADDIE, SAM); virtual facilitation tools (Adobe Connect 9, Webex); content management systems; and learning management systems
• Experience with e-Learning authoring tools such as Storyline and/or Adobe Captivate
• Expert proficiency with Articulate Storyline, Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe Design Premium, including Photoshop and Illustrator.
• Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro
• Demonstrated ability to build graphics and rapid video development is also a plus.
• Knowledge of Learning Management Systems and emerging learning technology.

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Skills and Qualifications

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.