Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Manager, Field Deployment and Operations holds a crucial role in overseeing comprehensive deployment program for the Coates US business, under the strategic leadership of the Vice President, Deployment. This pivotal position involves the meticulous management of all deployment schedules and the effective leadership of a dedicated team of Deployment Managers and Coordinators, ensuring the seamless execution of deployment plans.
The role actively liaises with diverse functional areas, underscoring the importance of deployment activities and ensuring robust communication with a broad spectrum of stakeholders, both internally and externally. This dynamic interaction guarantees the timely delivery of all tasks, meeting and surpassing customer expectations.
As an key member of the Deployment leadership team, the Senior Manager collaborates intimately with peers from the Account Management, Sales Operations, Engineering, and US Delivery Support management teams. This collaboration aims to not only meet but exceed customer anticipations, underscoring the importance of superior communication and engagement behaviors to ensure complete and timely delivery.
In moments of challenge, the Senior Manager emerges as a commanding yet calming figure, exhibiting exceptional problem-solving abilities and taking uncompromised ownership of every facet of each project. The unwavering commitment to excellence is a hallmark of this role, ensuring the continued success and efficiency of the deployment programs under this role’s remit.