Senior Manager, FCRM Testing

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crime Risk Management

Job Description:

The Senior Manager, FCRM Testing is responsible for overseeing and leading multiple complex testing reviews simultaneously for FCRM testing to meet regulatory requirements and ensures that are executed in-line with internal Bank policies.

This role provides guidance, leadership, coaching, and development to achieve desired operational results and professional / personal development objectives for the overall team. This role provides assistance / expertise to other teams (e.g., business oversight, governance, audit), as appropriate.

Department Overview:

The U.S. FCRM Monitoring & Testing teams are responsible for control assurance responsibilities under the direction of the Head of FCRM Monitoring & Testing. The Senior Manager, FCRM Testing is responsible for overseeing and leading multiple complex testing reviews simultaneously for FCRM testing to meet regulatory requirements and ensures that are executed in-line with internal Bank policies. The U.S. FCRM Testing Team is responsible for maintaining a dynamic, risk-based, 2LoD testing process designed to periodically review the design and operating effectiveness of key processes and controls and assess compliance with relevant key laws, rules, and regulations. The Testing Team staff are objective and separate from FCRM Program execution activities and responsible for an Annual Test Plan comprised of mandatory and risk-based testing of financial crime risks owned by the first and second lines of defense. Where issues are identified, the Testing Team is responsible for advising on the appropriateness of remedial actions to improve the business and functions control activities to manage the risks and track the closure of the remedial actions accordingly.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees concurrent testing reviews across TDBG business segment areas, and accountable for the timely and quality execution of these reviews and typically work closely with Senior/Executive Management
• Accountable for the effective identification of issues stemming from testing activities and the communication of the results and issues to business areas
• Strategic advisor with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends across the organization
• Provides guidance and clarity around priorities and goals for FCRM program and works with managers to ensure the goals cascade to all workers
• Guides talent identification and development processes
• Key contact for dealing with a range of complex issues, including non-routine information
• Focuses on longer-range planning for FCRM areas (e.g., 12 months or greater)
• Manages and prioritizes multiple projects at a given time
• Identifies and leads problem resolution for risks identified within testing reviews and share for relevancy to other business areas
• Sets operational team direction and collaborate with others to execute on common goals

Education & Experience:

• Undergraduate degree or equivalent work experience 
• 10+ years of experience in audit, AML, and/or project management
• Prior management or supervisory experience
• In depth knowledge of AML/ATF regulations, financial crime typologies, and control frameworks.

Preferred Skills:

• In-depth Auditing/Testing experience from another large Bank
• In-depth Issue Validation Experience from another large bank
• CAMS certification
• Deep understanding of Risks and Controls in relation to Financial Crimes
• Ability to juggle multiple projects across multiple jurisdictions

Customer Accountabilities:

• Manages / leads teams of FCRM testing members in the execution of FCRM Testing reviews and validation of action plans in accordance with established standards
• Oversees skilled analytical research and analysis as part of the testing engagement and initiatives
• Develops, implements, tracks, and reports on FCRM testing schedules and escalates any issues with adherence to timeline of reviews
• Provides overall strategic direction to support the FCRM Testing Program, including associated processes and procedures to stay current with established standards and regulatory expectations
• Acts as a subject matter expert and strategic advisor by providing guidance on FCRM issues to management and business units
• Reports on emerging trends based on findings and insights from the testing program, identifying risks and opportunities, and recommending action to Senior Management
• Understands risk identification, risk analysis, and risk mitigation according to the regulatory requirements and best business practices to assist in the execution of Testing program activities
• Responsible for overseeing, leading, and developing testing team members and review owners conducting independent FCRM testing. Responsible for ensuring appropriate design and execution of the review or test in compliance with FCRM procedures and/or any applicable Bank standards / procedures 
• Supports relationships with key stakeholders to effectively manage and clarify scope of review while influencing and aligning others as needed
• Provides functional / business level communications to stakeholders and/or leaders that are consistent, appropriate, and aligned with strategic direction
• Provides guidance, leadership, coaching, and development to achieve desired operational results and professional / personal development objectives for the overall team 
• Provides assistance / expertise to other teams (e.g., business oversight, governance, audit), as appropriate

Shareholder Accountabilities:

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency and effectiveness
• Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics testing plan accordingly
• Subject matter expert on the Bank’s business units and on regulatory requirements/FCRM issues within the FCRM area
• Provides subject matter expertise, complex analysis and advice to business partners / team and applies knowledge in following up on outcomes, investigating and/or enforcing policy
• Identifies and implements opportunities for continuous improvement in the FCRM Testing Program
• Leads relationships with business lines / corporate and/or control functions to promote alignment with enterprise and/or regulatory requirements
• Supports team and management in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the Bank
• Assesses / identifies key issues and escalates to management where required
• Supports the facilitation of action / remediation plans as a result of an internal audit and/or regulator review of FCRM Testing Program
• Actively monitors emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the Bank and share with team members
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Develops and provides reporting, analysis, and assessments at the functional or enterprise level
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions / activities as necessary
• Creates and supports presentations / communications to management or broader audience
• Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
• Connects the alignment of colleague's contributions with the TD Shared Commitments 
• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Identifies strong talent, recruits, develops and retains a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives, ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams
• Leads your team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Fosters a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback /coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.