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Collibra

Senior Manager, Customer Engineering

Raleigh, North Carolina, USA Full Time

Joining Collibra’s Customer Engineering team

We're looking for an experienced and dynamic Customer Engineering Manager to lead one of our North American teams of Customer Engineers (CEs). The manager will be responsible for the technical pre-sales and post-sales success of our customers, driving adoption of our platform, and ensuring a world-class customer experience throughout the entire customer journey. The ideal candidate is a strong technical leader with excellent people management, communication, and problem-solving skills. The position will report into our North American Director of Customer Engineering.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Sr. Customer Engineering Managers at Collibra are responsible for

  • Recruiting, mentoring, and managing a high-performing team of Customer Engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.
  • Conducting regular one-on-ones, performance reviews, and career development planning for team members.
  • Overseeing the technical pre-sales process, including product demonstrations and technical evaluations with prospective and existing customers.
  • Partnering with all GTM teams (sales, professional services) to define and execute technical sales strategies, accelerate deal cycles
  • Engage and partner with Product and Engineering teams to deliver customer feedback that shapes the product roadmap.
  • Collaborating with Professional Services to ensure seamless post-sales handoff, successful implementation, and sustained customer adoption.
  • Developing and tracking key performance indicators (KPIs) for the CE team, such as technical evaluation conversion rates, technical win rates, renewal rates, and overall time-to-value and customer ROI.
  • Support the Customer Engineering team in building success plans with customers and providing tailored adoption guidance throughout the customer journey

You have

  • 10+ years of experience in a customer-facing technical role (e.g., Solutions Architect, Sales Engineer, Customer Engineer).
  • Demonstrated skills to coordinate cross-functional stakeholders and manage people
  • Strong technical background in the enterprise SaaS space and data/AI governance (or adjacent) space.
  • Demonstrated experience in driving and measuring technical team performance and defining organizational strategy.
  • A bachelor’s degree or equivalent related working experience is required, ideally in Computer Science, Engineering, or a related technical field.
  • This position is not eligible for visa sponsorship

You are

  • Experienced in working in a high-growth SaaS or startup environment.
  • Skilled in Change Management and helping customers adopt new technologies.
  • Familiar with data and AI governance concepts and best practices.

Measures of success

  • Within your first month you will ….
    • Familiarize yourself with your team, customers and operational CE expectations
  • Within your first 3 months you will...
    • Establish relationships with cross-functional partners, and evaluate the current technical processes in place.
  • Within your sixth month, you will...
    • Implement optimized processes to enhance team efficiency and align technical strategy with business priorities.

Compensation for this role 

The standard base salary range for this position is $168,000 - $210,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.

 

 

 

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.