Senior Manager, Billing

Work Schedule

Environmental Conditions

Job Description

Join our ambitious team at Thermo Fisher Scientific Inc. in Sofia as a Senior Manager, Billing where you'll coordinate a dedicated Billing Team. This role is uniquely positioned to ensure flawless billing operations, drive world-class process improvements, and support the development of a highly engaged team!

Thermo Fisher Scientific's Global Shared Services Center in Sofia, Bulgaria. Our Sofia location is a dynamic hub of excellence, dedicated to providing world-class support and services across various functions.

The Sofia center plays a crucial role in driving efficiency, innovation, and collaboration, ensuring that Thermo Fisher Scientific continues to deliver on its mission of enabling our customers to make the world healthier, cleaner, and safer. Our skilled team in Sofia is committed to excellence, using their expertise to support our global operations and contribute to the success of our organization.

Key Responsibilities:

• Closely lead the full billing process to ensure timely and comprehensive results. Monitor billing requests, review monthly unbilled and credit trackers, coordinate team coverage, and ensure adherence to internal processes.
• Successfully implement strategies to meet customer requirements. Propose solutions for non-standard requirements and lead discussions on system limitations.
• Work with other teams to resolve billing-related queries, build strong interdepartmental relationships, and support internal and external communications.
• Drive process improvement and standardization. Provide feedback, highlight training needs, communicate process reminders, and lead cross-department meetings.
• Lead recruitment efforts, coordinate onboarding and training for new team members, and provide ongoing support.
• Focus on team development, engagement, and retention through regular mentoring, career development discussions, goal setting, performance reviews, and recognition of achievements.
• Define and measure billing productivity and efficiency. Assist in gathering data and reviewing results monthly.
• Prepare monthly reports to analyze billing trends, results against targets, credit volumes, request errors, and billing timeliness. Provide data for internal and customer audits.
• Deliver clear and timely communication of company or team goals and any changes impacting the team.

Proficiencies and capabilities:

• Proficient in problem-solving and prioritizing.
• Ability to work effectively with all levels of the organization.
• Understanding accounting/financial principles and guidelines.
• Strong analytical and quantitative skills.
• Excellent presentation and Microsoft Office skills.
• Outstanding communication and interpersonal skills.
• Ability to multi-task and handle deadlines.
• Strong leadership, coaching, and mentoring abilities.

Education and Experience:

Past exposure showcasing the proficiencies required to fulfil the position (on par with 0 to 5 years) or an analogous mix of schooling, guidance, and on-the-job practice.

5+ years of leadership responsibility.

What We Offer:

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD® clinical research services truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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