Senior Manager, Billing Operations

About RBCx

RBCx pursues big, bold ideas and leverages RBC's extensive experience, network, and capital to empower tech trailblazers to compete harder and grow faster. We know building great businesses takes more than just capital, which is why our four pillars – Banking, Capital, Platform, and Portfolio – combine to make us the go-to backer of Canadian innovation. We’re looking for team members with the curiosity to explore, the capabilities to build and capacity to help us deliver our mission.

About Dr. Bill

Dr. Bill is a RBCx Portfolio company that is working to take the pain out of medical billing and get doctors paid accurately. We are a high growth company that currently serves 11,000+ doctors across 3 provinces to provide market-leading software for physicians medical billing. You’ll join as an employee of RBC and get all the perks of working for a big company, but with a start-up mind-set and the agility to move quickly.

What is the opportunity?

As Head of Billing Operations at Dr.Bill, you will lead our Billing Team, overseeing day to day billing operations ensure that we are delivering service effectively to our customers in ON, BC, AB. Reporting into Dr.Bill’s Chief Operating Officer, this is a high impact role where you will support our growth strategy as we chart a course for scale across Canada.

This is a full-time in-office position that can be based out of any of our RBCx locations in Toronto, Vancouver, or Montreal.

What will you do?

• Team Leadership: Lead and manage the Billing Operations team, providing guidance and support for efficient and accurate billing processes.
• Team Development: Manage and mentor a team of billing specialists, providing training and development opportunities to enhance their skills and performance.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including tech, product, design, sales, and customer experience, to resolve billing-related and system issues and improve overall efficiency.
• Process Improvement: Develop and implement strategies to improve billing operations, including process automation, workflow optimization, and quality control measures.
• Performance Optimization: Drive agent capacity and productivity through upskilling, strategic initiatives, and process improvements.
• Regulatory Compliance: Stay updated on industry regulations and changes in medical billing practices, ensuring compliance and implementing necessary updates.
• Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Reporting and Analysis: Prepare and present reports on billing operations, including metrics, trends, and recommendations for process enhancements.
• Strategic Initiatives: Lead and contribute to strategic initiatives that support business growth and scaling, collaborating with Ops Leadership and stakeholders across RBCx and RBC.

What do you need to succeed?

Must Have

• 5-7 years leading and managing a high-performing operations team, preferably in healthcare, insurance or financial services
• Proven track record of driving productivity, capacity, and streamlining operations

• Excellent leadership and management, communication, collaboration, problem solving  skills

• Ability to travel within Canada occasionally

Nice to Have

• Experience with medical billing, medical billing software, systems, and EMRs
• Training or experience with Process Improvement / Optimization
• Experience in Canadian Healthcare or a Canadian Health Tech company

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• A dedicated manager who will support, coach, and work with you to develop an individual career growth plan
• Ability to make a difference and lasting impact
• An agile, collaborative, progressive, and high-performing team

#RBCx

Job Skills

Business Process Improvements, Change Management, Client Centricity, Cross-Team Collaboration, Customer Service, Customer Service Management, Customer Support Operations, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Leadership, Operational Efficiency, Operations Processes, People Management, Risk Management, Strategic Thinking, Team Management, Time Management, Treasury Management

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-12-092026-01-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.