Senior Manager, Ambulatory Ops Improvement & Quality - Ambulatory Operations lmp - Full Time 8 Hour Days (Exempt) (Non-Union)

The Senior Manager, Ambulatory Ops Improvement & Quality Programs plays a critical leadership role in driving high-impact strategic initiatives aimed at transforming and elevating program performance and quality across interdisciplinary healthcare teams. This role is instrumental in integrating core elements of operational excellence and clinical efficiency to foster sustainable improvements in patient care, organizational outcomes, and service delivery. By leveraging innovative strategies and data-driven insights, the Senior Manager ensures the successful execution of initiatives that optimize clinical workflows, enhance patient experiences, and support the long-term objectives of Keck Medicine of USC. The Senior Manager, Ambulatory Ops Improvement & Quality Programs serves as a key leader responsible for driving transformative initiatives across Keck Medicine of USC that advance excellence in clinical care, patient safety, and operational efficiency. The ideal candidate will demonstrate exceptional leadership, visionary thinking, and outstanding organizational and analytical expertise. They will oversee, mentor, and develop a high-caliber team dedicated to the meticulous collection, analysis, and reporting of quality and performance data, guaranteeing accuracy, consistency, and compliance with regulatory requirements and organizational standards. This role encompasses comprehensive management of program operations, providing clear strategic direction, and leading multidisciplinary, cross-functional teams. Responsibilities include supervising project managers, analysts, and specialists, and collaborating seamlessly with clinicians, executive leadership, and frontline staff to implement evidence-based practices and cultivate a culture of continuous quality improvement. Additionally, the Senior Manager will oversee complex data reporting processes—encompassing data collection, analysis, trending, and dissemination of critical metrics to relevant committees and performance improvement teams. By translating data into actionable insights, this role ensures that organizational decisions are data-driven and aligned with healthy system priorities. The Senior Manager will champion initiatives that foster ongoing improvements, support organizational excellence, and enable Keck Medicine of USC to set the standard for outstanding ambulatory care delivery.

Essential Duties:

• Utilizes effective critical thinking skills, organization, prioritization, planning, personnel management, operational efficiency, decision-making, and teaching.
• Provides oversight of staff for case/chart reviews for data validation. Quality controls data to ensure accuracy and reliability.
• Coordinates the accuracy and timely abstraction, analysis, and submission of data for quality initiatives.
• Ensures reports utilizing internal or external benchmarks for data display are complete and accurate
• Facilitates processes for quality action as applicable. Utilizes statistical principles as needed to compose accurate meaningful reports and to support the validity of the data.
• Participates in audits, data retrieval, and analyses
• Promotes effective communication and working relationships both inside and outside of the department
• Acts as a liaison and resource for quality staff, providing education on quality initiatives
• Pursues continued education in Quality and Performance Improvement.
• Acts as a change agent to foster and support an improvement culture throughout the organization
• Leads continuous improvement projects that augment operational, financial, and clinical efficiencies to achieve better healthcare value and quality
• Facilitates regulatory data management and reporting
• Oversees the use of clinical databases and healthcare analytics to provide data support for quality and performance improvement initiatives

Required Qualifications:

• Req Bachelor’s Degree Degree in a related field.
• Req Master’s degree (MHA, MBA) Degree or equivalent degree.

• Req 3 years Performance improvement experience.
• Req 5 years Healthcare experience.

• Req Strategic planning and critical thinking skills for problem solving and identification of solutions.
• Req Proficiency of both theoretical and practical aspects of project management including tools and techniques (formal project planning, risk/issue management, governance, cost/benefit analysis, project change controls, etc.)
• Req Strong leadership and team management abilities
• Req Ability to facilitate working sessions with large, cross-functional, multidisciplinary teams.
• Req Excellent communication and presentation skills
• Req Proficiency with Microsoft office Suite (Word, Excel, PowerPoint, Teams)

Preferred Qualifications:

• Pref Experience with Microsoft Visio and Project

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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