Senior General Liability Claims Adjuster

What You’ll Do

The General Liability Claims Adjuster is responsible for managing all aspects of the claims process—from initial investigation through final resolution—while ensuring each claim is handled promptly, thoroughly, and fairly. This position involves evaluating and resolving claims arising from bodily injury, property damage, premises liability, and products/completed operations. The adjuster will oversee a caseload of moderate to complex matters, maintaining compliance with company best practices, policy provisions, and applicable legal standards. Collaboration with insureds, claimants, attorneys, and other key stakeholders is essential to achieving timely and equitable claim outcomes.

Key Responsibilities:

• • Review Claims Documentation: Evaluate photos, estimates, incident reports, contracts, and other materials submitted by insureds, claimants, or field adjusters to assess damages and determine the scope of loss.
  • Investigate Liability: Conduct thorough investigations by obtaining statements, reviewing police and incident reports, and analyzing evidence to determine liability and coverage applicability.
  • Manage the Claims Process: Handle claims from initial notice through final resolution, ensuring timely action, accurate documentation, and adherence to company standards and best practices.
  • Negotiate Settlements: Engage with insureds, claimants, and vendors to negotiate equitable and timely settlements within assigned authority levels.
  • Handle Litigated Claims: Collaborate with defense counsel to manage litigation, review pleadings and discovery, monitor case progress, and participate in mediations or settlement discussions as needed.
  • Provide Exceptional Customer Service: Act as the primary point of contact for policyholders and claimants, delivering clear communication, guidance on coverage, and responsive support throughout the claims process.
  • Maintain Detailed File Documentation: Accurately record all investigations, communications, analyses, and decisions in compliance with company procedures and regulatory standards.
  • Ensure Regulatory and Procedural Compliance: Follow all company policies, state regulations, and industry standards in every phase of claims handling.
  • Interpret Coverage: Analyze and apply policy language, endorsements, and exclusions to determine coverage and resolve claims appropriately.

Skills and Qualifications:

• Licensure: Independent Adjustor License in home state or a designated home state required, Texas or California Preferred
• Education: Bachelor’s degree preferred. 
• Experience: Minimum of 5 years of experience handling general liability claims (habitational, premises, or commercial liability preferred). Prior experience handling litigated claims preferred.
• Knowledge, Skills, & Abilities: 
  • Strong understanding of general liability coverage forms and legal liability principles.
  • Excellent written and verbal communication skills, including the ability to draft detailed coverage letters and reports.
  • Strong negotiation, analytical, and decision-making skills.
  • Proficiency with claim management systems and Microsoft Office Suite.
  • Ability to manage a diverse workload, prioritize effectively, and meet deadlines in a fast-paced environment.
  • High degree of professionalism, integrity, and attention to detail.

Work Environment: The General Liability Adjuster primarily works in an office setting and handles claims remotely, without field visits. This role involves working with various departments, including claims, underwriting, and customer service teams, to ensure smooth claim processing. This position is remote unless located within a reasonable commute from one of our offices (Chicago, Austin, Denver, Roseville). If near an office hub, the position is hybrid 3x / week (Normally in office Tuesday - Thursday). 

Physical Requirements:

• Ability to work at a desk for extended periods.
• Minimal travel may be required for training or occasional meetings.

Benefits

• Salary range: $110,000 - $135,000, plus a target 5% annual bonus  
• ISO stock options
• Medical, dental, and vision coverage for you and your dependents
• HSA with company contributions
• 401(k) (non-matching)
• Flexible time off 
• 10 company-paid holidays
• Paid family leave