We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. The Senior FX Analyst, Operations Management, GMO is accountable for validation, investigation, analysis and resolution of the more difficult or complex requests and inquiries from domestic and overseas clients. You'll act as the first point of contact for escalations from Business Partners and Clients, delivering a high standard of service while upholding compliance to internal controls and procedures.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Client Experience – Providing a high standard of service to all clients ensuring a positive experience, meeting all clients’ needs and expectations.
Analytical Skill/ Payment Processing- You will handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. You will also monitor work-flow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met.
Communication & Technical Skills- Strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions. You must also possess excellent Microsoft Office skills (Word, Excel, Outlook).
Systems - Preferred knowledge of internal CIBC systems and applications specific to own unit (FX Matching systems, FXALL, Misys, GTSS WSS,IBTSS, IWS,) payment formatting knowledge, CLS.
Who You Are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-08-01Job Location
Toronto-595 Bay St., 7thEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge