Nasdaq Technology is looking for a passionate Senior Functional Analyst with a focus on Trade Surveillance to join the Bangalore technology center in India. If Innovation and efficiency drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly striving to rewrite tomorrow. As a Database Developer Specialist, you will play a key role in the delivery of complex technical systems of varying sizes to new and existing customers and will be part of discovering new technologies within the FinTech industry.
We are looking for candidates who share those values along with a genuine desire and drive to deliver top technology solutions to today's markets.
With this position we offer
Join the FinTech Client Success Team, your focus will be around continuously improving the customer experience, ensuring that our clients optimally utilize Nasdaq's world-leading platforms and services to achieve their desired business outcomes. We believe in advancing and powering economic progress for all, and our dedication to this purpose is reflected in our investments in new capabilities, including cloud and AI, as well as top-tier talent.
Functional Onboarding need to provide crucial support and mentorship to customers from early stages until go-live of Nasdaq Trade Surviellance ( NTS / SMARTS ) service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process.
Your role and responsibilities:
Implementation:
Understand customer profile and market surveillance requirements to be able to answer customer queries and offer suggestions.
Conduct training sessions on NTS products, including calibration, workbench, and alerts.
Assist customers with alert calibration and alert logic used within NTS.
Work in EMEA Shift
Eliminate roadblocks during implementation, e.g. parameter deployments, knowledge gaps, poor coordination with stakeholders, poor understanding.
Assist the technical onboarding specialist in implementing change requests from customers.
Educate customers and assist customers with the onboarding process, e.g. knowledge base articles and other written documentation.
Client Engagement:
Effectively conduct NTS implementation kick-off meeting to explain the onboarding process.
Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.
Prepare and deliver tailored project plans to the customers.
Comprehend and explain the Nasdaq Data Specifications to the customer.
Team coordination:
Work closely with the Technical Onboarding Specialist and the Sales Executive/Account Manager to take ownership of the onboarding process.
Work closely with customers and technical onboarding specialists on requirement gathering, analysis, and drafting of change request documents.
Planning and Reporting:
Provide weekly project status reports to internal and external collaborators.
Collect and act on customer feedback to improve the product by creating and following up on enhancement requests, bug fixes and changes.
We expect you to have
At least 3 years of experience in capital markets with exposure to multiple products like Equities, Future, Options, etc.
Prior experience in client facing roles involving analysis of sophisticated trading data.
Be an effective communicator internally to set the correct priority to customer queries and externally to be open with customers.
Ability to communicate clearly and professionally at all levels.
Ability to work in a fast-paced environment and meet tight deadlines.
Outstanding customer management & negotiation skills.
Education Qualification: Any Bachelors/Masters
It would be great if you
Have previous worked on Nasdaq Trade Surveillance / SMARTS.
Familiar with market manipulation techniques and local compliance requirements.
Have understanding of OTC markets like Forex, Fixed Income etc.
Does it sound like you? What happens now?
As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.
Come as you are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.
To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.