Senior Facility Manager

Job Title

Senior Facility Manager

Job Description Summary

As the Regional Lead for the Americas, your primary responsibility is to ensure the delivery of services by effectively managing the Workspace Service team and external suppliers. This includes aligning service delivery with the account strategy and adhering to budgetary constraints. Additionally, you will oversee overall operational Facilities Management for the Corporate Portfolio within the region. Your role is that of player-coach, directly managing the work in several Spanish-speaking countries as well as actively supporting the Workspace Service Team in their daily operations and maintaining relationships with key stakeholders, both internal and external. There will also be a requirement to travel across the region (Canada, US, Mexico, Brazil and others) to oversee the service delivery – estimated at 20%. This role reports to the Global Account Lead based in the UK.

Job Description

Core Responsibilities:

People Management:

• Leadership and Direction: Provides direction and guidance to team members. Set clear objectives, define roles and responsibilities, and articulate expectations to ensure everyone understands their tasks and how they contribute to the team's goals.
• Motivation and Engagement: Inspire and motivate team members to perform at their best. Recognize and appreciate their efforts, provide feedback, and create a positive work environment that fosters collaboration and enthusiasm.
• Communication Hub: Facilitate communication within the team through 1:1 catch ups and team meetings. Act as a liaison between team members and higher management. Ensure that information flows effectively, resolving conflicts and addressing concerns promptly.
• Problem Solving and Decision Making: When challenges arise, team leaders are responsible for problem-solving and decision-making. Analyze situations, identify solutions, and make informed decisions that benefit the team and align with organizational objectives.
• Performance Management: Monitor the performance of individual team members and the team as a whole. Provide coaching, training, and support to help team members improve their skills and achieve their targets.
• Resource Allocation: Allocate resources efficiently, including time, budget, holiday and sick cover, to optimize productivity, business continuity and meet project deadlines.
• Risk Management: Identify potential risks and develop strategies to mitigate them. Anticipate obstacles, proactively address issues, and adapt plans as necessary to ensure project success.
• Development and Growth: Foster the professional development and growth of team members. Provide opportunities for learning and advancement, helping individuals reach their full potential within the team and the organization.

Operational Service delivery:

• Have implicit understanding of contractual obligations, terms and conditions.
• Ensure contract performance is delivered in line with SLA’s and KPI’s
• Manage and develop the Workspace Service Team and assist them to carry out their responsibilities in line with best practice.
• Day to day management of contractors and 3rd party suppliers, including benchmarking activity.
• Management and supervision of site service providers
• Responsible for Health & Safety and environment issues, overseeing local law requirements (across each country) about building and workspace.
• Taking the lead on Health, Safety, and Environment (HS&E) protocols, including prevention of injuries and illnesses, incident reporting, information recording, and investigations.
• Champion the liaison with Facilities Help Desk through local team.
• Manage (involving delegation) internal and external moves, furniture and equipment relocation and installation where applicable.
• Work closely with client departments such as but not limited to HR, IT, Communications and Procurement
• Manage procurement and finance matters, including the procurement of materials and services.
• Ensures all Workspace Service Team data is up to date.
• Manage Facilities Improvement Small Projects.

• Budget planning and financial reporting
  • Assume OPEX budget responsibility for all locations and deliver services in line with the budget.
  • Identify CAPEX needs by location.
  • Assume Profit and Loss responsibility as the Americas Lead.
• Identify and act upon future business opportunities.
• Identify, cultivate, and oversee key client relationships.
• Ensure client satisfaction, adeptly manage issue resolution, and escalate when necessary.

Qualities and Personal

Qualifications

• Degree educated – either Facilities Management, Building Services or business orientated.
• Proven relevant experience if no formal education.

Knowledge

• Ability of working with applications like MS Office or WorkDay
• Facilities Management Practices: Understanding of best practices in facilities management, including maintenance, operations, and safety protocols.
• Building Systems: Knowledge of mechanical, electrical, plumbing, and HVAC systems to ensure proper functioning and maintenance of facilities.
• Health and Safety Regulations: Familiarity with local, state, and federal regulations pertaining to health, safety, and environmental compliance in facility management.
• Budgeting and Financial Management: Ability to develop and manage budgets for facility operations, including forecasting expenses, cost control measures, and financial reporting.
• Vendor and Contract Management: Proficiency in managing third-party vendors and service providers for facility maintenance and services.
• Project Management: Skills in planning, executing, and overseeing facility improvement projects, renovations, and expansions.
• Sustainability Practices: Understanding of sustainable building practices and strategies to minimize environmental impact and optimize resource efficiency.
• Technology and Systems Integration: Familiarity with facility management software, automation systems, and IoT devices to streamline operations and enhance efficiency.
• Risk Management: Ability to identify, assess, and mitigate risks associated with facility operations, security, and compliance.
• Stakeholder Engagement: Effective communication and relationship-building skills to collaborate with internal stakeholders, clients, and external partners to meet organizational goals and objectives.
• Regional Regulations and Compliance: Knowledge of US, Canadian and LATAM regional regulations and standards relevant to facility management, ensuring compliance across multiple locations.
• Emergency Preparedness and Response: Understanding of emergency protocols, evacuation procedures, and crisis management plans to ensure the safety and security of facility occupants during emergencies.

Skill and Experience

• Demonstrate operational ability and strategic awareness to deliver services to client accounts.
• Experienced in service delivery via contractors or 3rd party suppliers.
• Experience managing an operational budget and exposure to P&L accounts.
• Ability to manage and develop a team and individuals.
• Experience developing lasting client relationships.
• Demonstrate identification of business opportunities that enhance contract value.
• Experience managing multiple sites or a significant single site.
• Competent in delivering a service in line with corporate governance.
• Excellent communication and negotiation skills
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction.
• 3-5 years of experience in managerial roles.
• Fluency in English and Spanish required; additional fluency in Portuguese preferred.
• Demonstrated interest in international management preferred.
• Ability to travel throughout the region.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 85,000.00 - $100,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”