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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for an Senior Facilities Manager for our Workplace Management business line.
About JLL
The Senior Facilities Manager (SFM) based in Paris, France is responsible for strategic oversight and leadership of all facilities services across multiple client sites. This role requires exceptional client relationship management and operational leadership to ensure delivery excellence across the portfolio. The SFM will establish and maintain high-level client relationships, develop strategic facilities initiatives, and oversee the implementation of property-specific operating strategies that meet or exceed contractual KPIs and SLAs.
The SFM serves as the senior point of contact for client leadership, responsible for portfolio-wide performance, budget management, and team leadership. This position requires developing and implementing best practices, driving continuous improvement initiatives, and representing JLL as a trusted advisor in the client's business and real estate decision-making processes. The SFM will also mentor and develop the facilities management team within their Region to ensure consistent service delivery excellence.
What this job involves
Strategic Leadership & Client Relationship Management
Build and maintain relationships with Client Site country teams (Country Manager, HR, Finance, Legal, IT etc.)
Develop and lead strategic facilities initiatives aligned with client's business objectives
Present at comprehensive internal Monthly/Quarterly/Annual Business Reviews (QBR/ABR) to account leadership team
Support client with with landlords and vendors to ensure optimal service delivery and cost management
Serve as a trusted advisor to clients on facilities best practices, innovations, and industry trends
Portfolio Management & Operational Excellence
Implement strategic sourcing strategies in collaboration with JLL procurement teams
Participate in complex project initiatives including major renovations, relocations, and system upgrades
Design and implement strategic space planning solutions to optimise client workplace environments
Direct the development and maintenance of business continuity and emergency response plans
Financial & Contract Leadership
Develop strategic cost-saving initiatives and sustainability programs for the Region
Participate in contract negotiations and relationship management with key strategic vendors
Implement governance frameworks to ensure contractual compliance and risk management in partnership with EMEA Risk and Compliance Lead for designated Region
Own forecasting for capital planning and operational budgeting for designated Region
Ownership of internal and external financial KPIs and Budgets for designated Region
Ownership of Compliance/Safety/Finance/Sourcing/Operational Objectives for designated Region
Team Leadership & Development
Build, lead, and mentor a high-performing team of facilities professionals
Establish performance objectives and career development paths for team members
Foster a culture of innovation, continuous improvement, and client-focused service delivery
Develop succession plans and identify high-potential talent within the team
Lead change management initiatives to support evolving client requirements
Every day is different, and in all these activities, we'd encourage you to show your strategic thinking and innovation.
Sounds like you? To apply you need to have:
6+ years of progressive experience in facilities management leadership roles within large commercial organizations
Proven track record of managing complex client relationships across multiple levels
Fluency in French and English
Strong financial acumen with experience managing large operational and capital budgets
Advanced knowledge of building systems, workplace strategies, and facilities best practices
Experience implementing technology solutions to enhance facilities management operations
Strategic thinking capabilities with the ability to translate business objectives into operational strategies
Exceptional leadership skills with proven ability to develop high-performing teams
Good communication and presentation skills for engaging with executive-level stakeholders
Advanced problem-solving abilities with expertise in developing innovative solutions to complex challenges
Demonstrated experience in leading major facilities projects and change management initiatives
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
Location:
On-site –Paris, FRAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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