JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The IFM Site Lead is responsible for the day-to-day management and delivery of integrated facilities management services at an assigned client site. This role serves as the primary point of contact between the client and service delivery teams, ensuring all facilities operations meet contractual requirements and exceed client expectations.
Operational Management Oversee all facilities management services including cleaning, security, maintenance, catering, reception, and mail services. Monitor service delivery performance against KPIs and SLAs, implementing corrective actions when necessary. Coordinate planned preventive maintenance schedules and manage reactive maintenance requests to minimize business disruption.
Client Relationship Management Serve as the primary client interface for all facilities-related matters. Conduct regular client meetings to review performance, address concerns, and identify opportunities for service enhancement. Manage client expectations and communicate proactively about service issues or changes.
Team Leadership Lead and motivate on-site service teams including directly employed staff and subcontractor personnel. Conduct regular team meetings, performance reviews, and training sessions. Ensure adequate staffing levels and coordinate coverage for absences or peak periods.
Financial Management Manage site budgets and monitor expenditure against approved allocations. Review and approve invoices from subcontractors and suppliers. Identify cost optimization opportunities while maintaining service quality standards.
Compliance and Safety Ensure all activities comply with health and safety regulations, environmental standards, and industry best practices. Conduct regular safety inspections and maintain required documentation. Manage emergency response procedures and coordinate with local authorities when required.
Vendor and Contractor Management Oversee subcontractor performance and manage vendor relationships. Ensure all suppliers meet contractual obligations and maintain required certifications and insurance coverage. Coordinate contractor access and oversee work quality.
Experience Minimum 3-5 years experience in facilities management or related field. Previous experience in a site leadership or supervisory role preferred. Knowledge of building systems including HVAC, electrical, plumbing, and fire safety systems.
Education and Certifications Bachelor's degree preferred or equivalent combination of education and experience. Relevant facilities management certifications (FMP, CFM, or similar) advantageous. Current health and safety certifications required.
Technical Skills Proficiency in CAFM (Computer Aided Facilities Management) systems and Microsoft Office Suite. Understanding of building automation systems and energy management principles. Knowledge of relevant regulations and compliance requirements.
Core Competencies Strong leadership and team management abilities. Excellent communication and interpersonal skills. Problem-solving and decision-making capabilities. Customer service orientation with ability to manage difficult situations diplomatically. Strong organizational skills and attention to detail.
Based at client site with occasional travel to other locations or head office. Standard business hours with availability for emergency response outside normal hours. Physical requirements include walking throughout facilities and occasional lifting or moving of equipment.
Reports to Regional Facilities Manager or Operations Director. May have direct reports including site supervisors, administrative staff, and coordination responsibility for subcontractor teams.
This role offers the opportunity to lead a dynamic facilities team while building strong client relationships in a fast-paced, results-oriented environment.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Location:
On-site –Gurabo, PRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.