The role reports to the WB Transaction Services and Financial Markets super circle lead.
The WB Transaction Services, Expertise team, play a critical role in delivering tailored financial solutions to corporate clients, ensuring competitive pricing strategies and seamless execution. By combining deep market expertise with client-centric insights, the team drives commercial value and strengthens long-term client relationships
You’ll be managing 20+ talented professionals, with a clear mandate to grow and evolve the team. You’ll work closely with the business, ensuring alignment between strategic goals and day-to-day execution, while fostering a culture of accountability, innovation, and continuous improvement. This means engaging with the Product, Sales and Delivery domains on a regular basis. By using your unique position within the wholesale banking Transaction Services, you can successfully bring the collaboration of the business closer and have in depth understanding of the organization.
You work collaboratively with stakeholders globally and locally to ensure our processes are effective and efficient and provide insightful and strategic advice on how to support our teams taking a long-term, sustainable approach.
You set the bar and drive great results while acting as a servant leader – listening to the needs of your team and peers and placing concerns, challenges, and ideas into the bigger picture. You make sure that we keep the Bank and our clients safe and secure by placing risk considerations at the core of decisions and ensuring our processes are compliant by design. If you are curious, eager to learn, love turning plans into reality, enjoy working in a collaborative and diverse team, and are always up for a challenge – our team needs you!
At ING, we empower our people to take ownership and drive change. We’re looking for a dynamic and experienced People Lead to oversee four high-performing teams within TS expertise managing Pricing Desk, Cash Advisory, Structuring, and Billing & Systems functions. This is a pivotal leadership role with direct impact on our commercial strategy and operational excellence.
The role reports to the WB Transaction Services and Financial Markets super circle lead.
The WB Transaction Services, Expertise team, play a critical role in delivering tailored financial solutions to corporate clients, ensuring competitive pricing strategies and seamless execution. By combining deep market expertise with client-centric insights, the team drives commercial value and strengthens long-term client relationships
You’ll be managing 20+ talented professionals, with a clear mandate to grow and evolve the team. You’ll work closely with the business, ensuring alignment between strategic goals and day-to-day execution, while fostering a culture of accountability, innovation, and continuous improvement. This means engaging with the Product, Sales and Delivery domains on a regular basis. By using your unique position within the wholesale banking Transaction Services, you can successfully bring the collaboration of the business closer and have in depth understanding of the organization.
You work collaboratively with stakeholders globally and locally to ensure our processes are effective and efficient and provide insightful and strategic advice on how to support our teams taking a long-term, sustainable approach.
You set the bar and drive great results while acting as a servant leader – listening to the needs of your team and peers and placing concerns, challenges, and ideas into the bigger picture. You make sure that we keep the Bank and our clients safe and secure by placing risk considerations at the core of decisions and ensuring our processes are compliant by design. If you are curious, eager to learn, love turning plans into reality, enjoy working in a collaborative and diverse team, and are always up for a challenge – our team needs you!
Areas of responsibilities:
🔸 Lead & Inspire
Provide hands-on leadership across four teams, ensuring clarity of purpose, strong engagement, and high performance
Coach and develop team members, enabling growth and career progression
Champion a collaborative, inclusive, and feedback-driven culture
Navigate teams throughout changing environment, empower colleagues to be active participants, drivers of the change implementation process. Drive proactive approach and can-do attitude, encourage utilization of knowledge and experience in the transformation and continuous improvement process.
Role model ING values: Integrity, Prudence, Responsibility, and Transparency.
🔸 Drive Operational Excellence
Oversee and enhance Pricing Desk policies for Payment cash management end to end, ensuring compliance and commercial effectiveness
Support and improve Cash Advisory and Structuring processes, aligning with client needs and market developments
Own Billing and Systems workflows, driving automation and efficiency
Monitor performance of professional services delivered to secure these are in line with location strategy.
🔸 Be Close to the Business
Act as a strategic partner to senior stakeholders across, Sales, Product and Delivery
Co-create the organization’s strategy and execute daily on activities and plans to bring the strategy to life;
Translate business needs into team priorities and operational plans
Monitor performance metrics and proactively address gaps
🔸 Lead Change & Projects
Manage global and cross-functional projects with a focus on scalability and innovation
Contribute to strategic initiatives, including team expansion and process transformation
Ensure delivery within scope, budget, and timeline
Who You Are
A seasoned leader with experience managing multi-disciplinary teams (20+ people)
Deep understanding of Pricing Desk policies, Cash Advisory, Structuring, and Billing systems
Strong business acumen and a mature, pragmatic approach to problem-solving
Proven project management skills, with a track record of delivering complex initiatives
Excellent communicator, able to influence and build trust across all levels
Passionate about people development and organizational growth
Good understanding of banking products like payment cash management and trade finance.
Who are we looking for:
We’re looking for a leader who embodies ING’s Orange Code behaviors:
You take it on and make it happen
You help others to be successful
You’re always a step ahead
Education and Experience:
University degree
10+ years’ relevant experience, particularly in the area of Wholesale Banking or Finance
5+ years of experience in leading teams
Ability to navigate the complexity of a multinational, matrix organization to enable business success
Understanding of the local labour market and competitive landscape
Fluent in English (C1)
Wage (gross) 4.293 EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
What We Offer
A role with real impact and visibility across the business
A diverse and inclusive environment where your ideas matter
Opportunities for personal and professional growth
Friendly working environment
You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot
WellbeING
Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities
YOU/family/friends time
Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office