Senior Director, Sales Operations - Transcatheter Heart Valve

Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences’ values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company’s innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care.

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and undertreated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

The Senior Director of Sales Operations will manage a team and be responsible leading sales operations, business intelligence, and data integrity.  This role will entail up to 10% travel. 

How you will make an impact:

• Plan, direct, and play a leadership role in sales operations activities and projects (e.g., strategy plan, AOP, forecasting) including prioritizing and selecting appropriate projects with overall responsibility for meeting business objectives.
• Lead in identifying risk, developing complex mitigation strategies, best practices, alternative solutions, and resolving issues in collaboration with cross functional and/or matrix teams.
• Lead the development of short, medium, and long term plans to achieve sales targets by setting equitable targets, communicating those targets, tracking, and compensating the sales team around achievement of targets including regularly interactions across functional areas with senior management or executives to course correct targets
• Direct sales operations activities and organization with overall responsibility of developing and leading systems, planning, staffing, budgeting, managing expense priorities, recommending and implementing changes to methods through several managers and SMEs. Develop a robust talent development and succession planning in alignment with functional growth strategies across the regional sales operations organization
• Provide programs for day to day operations and efficiency of the sales team. Develop and set short-term forecasts and metrics and provide guidance to field sales teams on how to improve on key performance indicators including quota attainment, case coverage, and salesforce deployment to drive desired behaviors in the field, in compliance with local regulations and medical device practices prescribed by US (Food and Drug Administration) and regulatory agencies, as well as SOX requirements
• Provide business intelligence and advice to management on organization development, processes and systems improvements including determining go to market strategy and salesforce deployment.
• Act as a systems owner (e.g., drive requirements, organize user acceptance testing, drive validation, users training, change acceptance, communication, monitor users satisfaction and solutions usability (e.g., Salesforce, Tableau)

What you’ll need (Required):

• Bachelor's Degree or Equivalent in related experience, with related sales operations, business strategy and/or financial planning experience required
• Master's Degree or equivalent in in Business Administration Preferred

What else we look for (Preferred):

• Demonstrated track record in people management required
• Experience working in a regulated industry preferred
• Proven successful project management leadership skills
• Proficient in Microsoft Office Suite and related tools and applications (e.g., Oracle, JDE, MIDAS, and ELBIS, Salesforce.com administration, and/or QlikView development)
• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Ability to establish foundation of credibility based on integrity and a track record of achievement in leading and delivering on multiple, complex, and strategic projects and influencing business outcomes.
• Must stay current and monitor industry best practices and industry trends
• Expert understanding of sales operations procedures while looking beyond existing methodologies and own discipline to define and resolve complex problems
• Expert understanding of related aspects of sales operations processes and/or systems
• Expert knowledge of financial mechanism that relates to sales operations
• Demonstrated ability to direct and lead teams and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
• Expertise in the development and integration metrics into the projects and operations that clearly demonstrate the value of sales operations to the business
• Serves as core partner to senior leaders in Business Units, Functional Groups, and Regions
• Strict attention to detail
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
• Ability to partner with sales team on may interact customers
• Ability to interact with senior management, and others concerning matters of significance to the company
• Ability to conduct business and technical briefings for senior and top management and for external representatives
• Ability to regularly interact with executives and/or major customers; interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
• Provide leadership and direction to large cross-functional teams to successfully implement global enterprise systems and related solutions
• Develop relationships and leverage them to influence change
• Support and solicit input from team members at all levels within the organization
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $187,000 to $265,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.