Senior Director, Platform Engineering & Reliability

Allegion is seeking a Senior Director, Platform Engineering & Reliability with deep expertise in Platform Engineering, DevOps, and Site Reliability Engineering (SRE). In this role, you will set strategic direction for our platform engineering and DevOps & SRE teams across a broad portfolio of product lines, responsible for defining best practices for CI/CD, observability, security, and performance. In this role, you will partner closely with cross-functional leadership to ensure our platform is secure, reliable, and extensible. 

Hybrid:  

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role. 

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact. 

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion. 

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. 

What you’ll do:  

Strategic Leadership & Team Management 

• Provide day‑to‑day leadership for global Web Platform, DevOps, and SRE organizations, including multiple Directors and senior engineering leaders. 

• Translate business objectives into clear engineering strategies, resource plans, and delivery roadmaps; create clarity amid changing priorities. 

• Establish predictable execution with program governance: scope, milestones, budgets, dependencies, and risk registers across all committed projects. 

• Instill an ownership mindset and accountability through clear goals (OKRs), dashboards, and regular business/technical reviews. 

Engineering Excellence & Operational Rigor 

• Scale enterprise-wide SDLC practices across teams spanning coding standards, peer reviews, release orchestration, CI/CD, observability, compliance automation, performance, and resiliency, and—to ensure consistency across all product lines. 

• Own technical stack strategy: ensure the right technologies are selected for longevity, security, and maintainability; drive consolidation and deprecation of duplicative stacks and tooling. 

• Provide direction and oversight for architectural decisions (reference architectures, ADRs, design reviews); ensure solutions meet scalability, security, privacy, and compliance requirements. 

• Dive deep when needed: read code, inspect pipelines, query logs/metrics/traces, and participate in design/debug sessions to unblock delivery—leadership is necessary but not sufficient. 

• Identify, mitigate, and track risks and cross‑team dependencies; maintain transparent risk registers and action plans with clear owners and due dates. 

• Set executive-level KPIs to drive consistent delivery tracking (deployment frequency, lead time for changes, change failure rate), capacity planning, tech‑debt, reliability across roadmap and regularly report progress to the VP of Software Engineering and other key stakeholders 

Site-Reliability Engineering 

• Drive the centralization and standardization of observability platforms (metrics, logging, tracing) to deliver end-to-end visibility across all services and infrastructure domains 

• Design and institutionalize the incident response and on‑call process (runbooks, escalation paths, blameless postmortems, SLIs/SLOs/error budgets) to ensure reliability and rapid recovery. 

• Stand up engineering scorecards and reviews covering reliability (SLO attainment, incident MTTR/MTTD), performance, security posture, and delivery predictability. 

• Ensure cost visibility for platforms and cloud services; optimize for efficiency without compromising reliability or velocity. 

• Forge strategic partnerships with Security, Compliance, and Network teams to integrate reliability requirements into broader governance and risk management programs (e.g., ISO 27001, SOC 2) 

Cross-Functional Partnership 

• Serve as a key partner to senior leadership, providing regular updates on engineering initiatives, risks, and opportunities. 

• Serve as liaison between Product Management, Hardware Engineering, Security, Compliance, Customer Success, and General Managers (GMs) to align priorities, roadmaps, and ensure integrated, end-to-end solutions that meet stringent safety and regulatory requirements. 

• Tightly integrate platform engineering with application teams to accelerate product velocity and shared platform adoption. 

• Advocate for engineering best practices and innovation across the broader organization. 

People Leadership & Team Development 

• Build, coach, and develop a high‑performing leadership bench; raise the bar on technical acumen, operational discipline, and ownership culture. 

• Create an environment where teams can operate with autonomy and low context while maintaining high accountability to outcomes. 

• Recruit, retain, and develop diverse talent; model inclusive, psychologically safe, and high‑trust engineering behaviors. 

• Improve team health with clear career frameworks, leveling guides, and technical leadership paths (Staff/Principal/Architect). 

What you need to succeed: 

• 15+ years in software engineering with 8+ years in multi‑team leadership (Director/Senior Director) across Web Platform, DevOps, and/or SRE at scale. 

• Proven record establishing mature engineering practices and leading organizations through change while delivering complex programs predictably. 

• Demonstrated success selecting and consolidating technology stacks; experience with architectural governance (ADRs, reference architectures, platform standards). 

• Deep understanding of modern web platforms (e.g., JavaScript/TypeScript, micro frontends, APIs), cloud infrastructure (AWS/Azure/GCP), CI/CD, containers/orchestration, and SRE principles. 

• Hands‑on technical depth: ability to read code, review designs, inspect pipelines/telemetry, and guide teams through complex debugging and performance/resiliency challenges. 

• Strong SRE background: incident management, observability, SLIs, SLOs, error budgets, capacity planning 

• Experience managing distributed global teams and multiple leaders; strong stakeholder management with Product, Hardware, and Business executives. 

• Excellent communication and executive presence; crisp at translating between technical detail and business impact. 

Preferred Qualifications 

• Experience in physical security, IoT, or access control industries 

• Familiarity with embedded firmware release pipelines and OTA update mechanisms 

• Prior success in regulated environments (FIPS, HIPAA, or government/defense) 

• Master’s degree in Computer Science, Engineering, or related field 

Success Measures (First 6–12 Months) 

• Stack strategy defined and approved; consolidation roadmap with clear TCO and risk/benefit analysis in execution. 

• Incident response program operational with on‑call rotations, runbooks, and postmortems; measurable improvements in MTTD/MTTR and SLO attainment. 

• Architecture governance operating (design reviews, ADR cadence, standards baseline) with adoption across product lines. 

• Predictable delivery across committed projects with transparent capacity, dependency tracking, and risk management. 

• Improved developer experience and platform adoption metrics (build times, deploy frequency, change failure rate, lead time for changes). 

• Leadership bench strengthened, upward trends in engagement, retention, and performance outcomes. 

Why Work for Us?  

Allegion is a Great Place to Grow your Career if:  

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. 

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!   

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential 

What You’ll Get from Us:  

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”   

• Unlimited Paid Time Off 

• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period  

• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses 

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses 

• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury 

• Life Insurance – Term life coverage with the option to purchase supplemental coverage 

• Tuition Reimbursement   

• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards 

• Employee Discounts through Perks at Work  

• Community involvement and opportunities to give back so you can “serve others, not yourself”  

• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching  

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.  

• The expected Base Salary Range: $198,900 -$268,800.  The actual compensation will be determined based on experience and other factors permitted by law. 

• Bonus Eligible: Yes 

• Equity Eligible: Yes 

Apply Today! 

Join our team of experts today and help us make tomorrow’s world a safer place!  

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.