About Brink's:
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
GENERAL SUMMARY:
The Senior Director, North America AMS Operations is responsible for leading execution of onboarding and daily management of all AMS services. The functions include onboarding, cash operations, device management and monitoring/support for Field Operations. To perform this job successfully, an individual must think strategically, demonstrate enthusiasm for customers, and be able to solve problems. He/She must also be accepting of a changing environment and be constantly looking to influence the future of the company.
ESSENTIAL DUTIES AND TASKS:
Build and maintain a deep understanding of our customers, business processes and technology across the ATM value chain. The technology will include PAI reports, Brink’s Insight Center, transaction processing systems, OEM terminal software, OEM remote device management systems, lock systems and field technology.
Become lean certified, lead and/or support various process improvement projects – VSM, A3’s etc.
Lead and develop a team capable of enabling a key growth segment – with a customer first mindset.
Act as leader within North America Management team, engaging with Global Leadership, Commercial and Functional partners to learn about broader company initiatives and to report on AMS progress.
Manage against customer and internal quality metrics, while meeting or exceeding annual cost efficiency targets.
Develop budget plans and strategic goals, to drive optimal performance across the group and to lead with close adherence to Brink’s values, including continuous improvement
Lead the cash operations team, ensuring diligence to avoid cash related customer impacting issues – with advanced forecasting, scheduling and monitoring processes.
Manage cash reconciliation processes, including terminal balancing, inventory control, cash in circulation optimization, dark terminals and settlement balancing. Ensure losses are reported for accurate monthly accounting.
Lead device management team (NA and supported Global AMS), to ensure timely triage, dispatch and resolution, with consideration for uptime targets and costs
Drive onboarding, with flexible resourcing structure – that enables new business to get onboarded in a timely fashion. Support Global PMO for cross functional projects (customer and other) that they will provide planning and governance support for. Ensure compliance with SOX and other regulations, as new customers are vetted and billing rules are implemented.
Manage vendor contracts for market specific partners and lead vendor performance management for all services in the North American Market.
Drive roadmap to increase automation and reduce cost per ATM, to enable the business to scale and help Brink’s to compete better from a cost and quality perspective.
Lead risk management for AMS, for various threat vectors including physical attacks, fraudulent events – jackpotting, skimming, processor spooking, etc
Partner with Global Operations leaders to adopt optimal operating models, aligning and executing on improvement projects. These would include chronic failure analysis, technician quality metrics, parts optimization, first time fix, MTBF (meantime between failure) and response time improvements.
Provide monthly reporting on department progress, KPI’s and improvement plans
Provide other support for strategic projects as needed.
KNOWLEDGE, SKILLS & ABILITIES:
The competencies required for success in the Senior Director, North America AMS Operations role include:
Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Intrapersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him/herself for personal gain.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
EFFORT:
Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact
with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated.
SUPERVISORY / MANAGEMENT DUTIES:
The employee is responsible for supervising other positions
The company reserves the right to revise and alter this job description as needed.
Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.