Senior Director, Global Label Operations (Onsite)

Job Description

The Global Clinical Supply (GCS) organization within our Research & Development Division manages the end-to-end clinical supply chain for the company's portfolio (300+ Phase I-IV Clinical Trials, 200+ Investigator Initiated Studies and 200+ External Collaborations). GCS is accountable for the planning, sourcing, labeling, packaging and delivery of clinical supplies to clinical sites across more than 60+ countries, in compliance with worldwide regulations, company policies and standard operating procedures.

The Senior Director, Global Label Operations, is a strategic multi-team leader responsible for the translation, design and production of clinical labelling activities in support of production at both internal network sites and external partners for all clinical trials. This role is a core member of the GCS Clinical Supply Operations Leadership Team, the GCS Extended Leadership Team, and key governance committees, and is accountable for long-term operational strategy, day-to-day execution and business continuity to ensure reliable supply delivery.

The ideal candidate should have a passion for operational excellence, as well as an established track record in leading supply chain organizations, continuous improvement of processes/ systems and talent development. The incumbent will need to have strong strategic and leadership skills to manage and solve problems for the diverse and fluid requirements of our complex clinical supply chain. 

The key immediate needs and opportunities for the role include:

• Integrating teams across Rahway, WAG, and West Point implementing a new operating model and ways of working.

• Strengthening talent development and technical expertise, enhancing leadership impact, and cultivating an inclusive, innovative-focused culture.

• Proactively identifying operational risks and implementing data-driven mitigation strategies to ensure strong operational performance.

• Embedding business process continuous improvement that allows for enhanced efficiency with required responsiveness/flexibility to project-specific needs.

Primary Activities (including but not limited to):

• Provide strategic leadership by defining priorities, establishing key performance indicators, and driving change initiatives and process improvements.

• Continuously optimize assets, processes, and resources across the supply chain to maintain compliance and achieve operational excellence.

• Inspire and motivate teams by setting high performance expectations and fostering a culture of learning, accountability, and continuous improvement.

• Lead creative, proactive problem-solving ensuring clear, concise escalation of issues when required.

• Attract, develop, and retain diverse talent at all levels through coaching, mentoring, and targeted development.

• Build and strengthen collaborative relationships with governance bodies, internal partners, and external suppliers to enable aligned decision-making and execution.

Experience and Skills:   

• BS / MS / PhD in a scientific, business, or related discipline required.  

• Minimum of 10+ years’ experience in supply chain management or operations management within the pharmaceutical industry.  

• Deep knowledge of Supply Chain Management and Good Manufacturing Practices (GMP), with strong interpersonal and stakeholder-management skills.

• Proven leadership experience influencing and motivating multidisciplinary, cross-functional teams.

• Excellence analytical and problem-solving skills with a data-driven approach to decision making.

• Ability to work in a fast-paced environment, manage competing priorities, and adapt to changing business needs. 

• Demonstrated experience developing strategic plans and driving cross-functional process and change initiatives through implementation.

• Practical experience with Operational Excellence methodologies (e.g. Six Sigma, Lean) and related tools preferred.

#eligibleforERP

#PSCS

#GCScareer

GCSops

Required Skills:

Accountability, Accountability, Business Continuity, Business Process Improvements, Clinical Supply Chain Management, Clinical Trial Protocols, Clinical Trials Logistics, Cross-Cultural Awareness, Customer-Focused, Dispatching, Driving Continuous Improvement, Fast-Paced Environments, Inventory Control Management, Key Performance Indicators (KPI), Master Batch Records, Medical Supply Management, Mentorship, Motivating Teams, Operational Excellence, Operations Management, Pharmaceutical Management, Prioritization, Production Planning, Professional Integrity, Results-Oriented {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$153,800.00 - $242,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

12/23/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.