Job Requisition ID #
Position Overview
At Autodesk’s Worldwide Marketing organization, we seek an extraordinary leader to shape the future of Autodesk’s community of customers, partners, and employees. The Senior Director of the Autodesk Community will play a crucial role in actualizing the potential of the global Autodesk ecosystem by building and nurturing a vibrant and engaged community. You will be responsible for developing and executing strategies to enhance customer loyalty, advocacy and success while driving user adoption, and establishing a culture that honors skillful contribution, imaginative solutions, and compassionate interaction.
Reporting into the Vice President, Industry & Portfolio Marketing, the Senior Director of the Autodesk Community will be a strategic leader, responsible for developing and executing a comprehensive vision for Autodesk’s global community. You will lead impactful programs and foster deep connections that will fuel innovation and accelerate the adoption of Autodesk’s technology. You will oversee a dynamics team of community professionals who design, build, and operate programs that empower millions of customers, partners, and employees to learn, connect, and grow with Autodesk.
Autodesk is a leading software company specializing in providing design and engineering solutions to professionals in various industries. With a strong focus on innovation and collaboration, Autodesk empowers its customers to create, visualize, and simulate their ideas to drive better outcomes.
We are open to candidates based in the United States and Canada, San Francisco or Pacific Time Zone preferred.
Travel up to 15% domestically and internationally
Responsibilities
Community Strategy & Growth
Develop and implement a comprehensive community strategy aligned with Autodesk’s business objectives
Drive growth by attracting new users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives
Define goals, KPIs, and success metrics to measure the impact of community initiatives
Partner with Marketing and Sales to align on user acquisition, retention, and advocacy initiatives.
Community Experience & Programs
Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success
Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value
Foster active participation through compelling content, events, and discussions
Identify and nurture community advocates and influencers to amplify Autodesk’s brand and products
Cross-Functional & Executive Engagement
Build strong relationships with executive sponsors and cross-functional partners to understand their vision for the Autodesk community and how it supports both current and emerging business strategies. Align community initiatives with these priorities to ensure continued relevance and impact over time
User Support & Product Feedback
Oversee the development and delivery of effective user support programs, ensuring timely, accurate responses and issue resolution
Serve as a bridge between the community and product teams, collecting user insights and advocating for community-driven product enhancements
Analytics & Impact
Establish and track KPIs to measure engagement, satisfaction, and business impact
Deliver regular insights and reports to senior leadership to inform strategic decisions and continuous improvement
Minimum Qualifications
Experience: You have a minimum of 12+ years of experience driving user engagement in online communities of 50,000+ members. Previous experience in the software industry or technology sector is highly desirable. Experience in marketing is preferred
Leadership Skills: You have a proven track record of building, leading and managing high-performing teams. The team culture you have created inspires and motivates your team members to proactively create solutions, “dream big” about future programs, and achieve common goals
Strategic Thinking: You have the ability to develop and execute community strategies aligned with business objectives with experience in setting goals, defining metrics, and measuring success
User-Centric Approach: You have a deep understanding of user needs, preferences, and behaviors. Your ability to empathize with users and advocate for their interests within the organization
Executive Presence and Communication Skills: Your written and verbal communication skills are excellent, with an ability to articulate complex ideas and concepts in a clear and concise manner. You also have the ability to tailor content and communication style to any audience within the organization. Experience in public speaking and presenting to diverse audiences is a plus
Facilitation: You have guided diverse groups in exploring creative possibilities and synthesized output into an actionable state
Collaboration: You have strong relationship building skills and can collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer support
Analytical Skills: You are proficient in data analysis and interpretation and have an ability to derive actionable insights from community metrics and user feedback
Passion for Community: You have a genuine passion for building and nurturing online communities. You are familiar with community management best practices, trends, and emerging technologies including the impact of AI, LLMs, and emerging search behaviors. You have experience working with external communities such as Reddit, Discord, etc.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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