Senior Data Analyst

HubSpot’s Customer Success Strategy & Operations (CSSO) team is hiring a Senior Data Analyst to help shape how our global Solutions organization scales - especially as AI fundamentally transforms how we deliver value to customers.

In this role, you’ll own high-visibility analytical work that influences workforce planning, operational efficiency, AI-driven productivity, and how we deploy technical expertise across thousands of customers. You’ll partner directly with Directors and VPs to translate ambiguous business challenges into clear, data-backed strategies that drive multi-million-dollar decisions.

This is a high-autonomy, high-impact role for someone who loves building models, crafting insight-rich narratives, and defining the metrics that shape how a large, global organization operates.

In this role, you will:

• Build, evolve, and own capacity models that quantify the impact of AI transformation on service delivery and workforce needs
• Create executive-facing dashboards that clarify operational performance, customer outcomes, and productivity trends across the Solutions organization
• Lead analytical workstreams that drive strategic decisions around resource allocation, regional deployment, and scaling new customer engagement motions
• Partner directly with Directors and VPs to frame problems, define requirements, and deliver insights that influence strategy
• Own analyses end-to-end—from scoping and data modeling to insight generation and stakeholder communication
• Anticipate needs, identify gaps, and proactively recommend new metrics, frameworks, and decision tools
• Balance analytical rigor with a pragmatic, iterative approach in a fast-moving environment

We are looking for people who:

• Have 4+ years of experience in data analysis, operations, business analytics, or strategy (SaaS or professional services preferred)
• Advanced SQL skills, strong proficiency with BI tools (Looker preferred), and comfort with Excel/Sheets modeling
• Ability to craft and present clear, compelling narratives to senior leadership
• Confidence operating independently, managing multiple priorities, and driving clarity in ambiguous situations
• Proven experience influencing decisions with data—not just reporting on it
• Nice to Have: Python or R programming skills for advanced statistical analysis

You’ll be joining at a pivotal moment as HubSpot transforms its Solutions motion with AI. Your work will directly shape how we scale solution architecture and customer engagement globally. The visibility is real: you’ll frequently work primarily with leaders across CSSO and the Solutions team, with additional cross functional stakeholders including Product, Marketing, Customer Success, and more.